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Help Center

For immediate help, visit the official Google Nest Help Center where you can find tips, tutorials, and other answers to frequently asked questions.

Forum Posts

A new chapter for Google Home & Nest

Hey folks,Anish here, I lead the product teams for Google Home & Nest.I want to start by saying thank you for being on this journey with us, especially as we kick off a new era for the smart home! We have our biggest update in years and I wanted to s...

How to: Share devices with others in the Nest app or Google Home app

Once you have successfully setup your device in the Nest app or Google Home app (depending on the devices you have), you may want to add it to the Nest app or Google Home app on someone else's phone or tablet. A common misconception is that you do th...

David_K by Diamond Product Expert
  • 5852 Views
  • 0 replies
  • 7 kudos

Making sense on users and devices in my home

Hi, Recently I have invested a lot into having as much as possible into Google Home; I have created a Gmail account for the devices in my home. Let's call it awesomehome@. Then I created my Google Home under my account; awesomedude@ and invited aweso...

Screenshot (May 5, 2022 19_49_23).png Screenshot (May 5, 2022 19_49_53).png Screenshot (May 6, 2022 12_39_18).png
rapco by Community Member
  • 2472 Views
  • 6 replies
  • 0 kudos

No access to Trusted Phone number used for 2 factor authentication

Good day,I recently changed my phone number and then discovered I could not log into the Nest Protect App as two factor authentication was generating a code to my old phone number. Called support. No help. Told to create a new account and add my Nest...

GrantOSH by Community Member
  • 2505 Views
  • 9 replies
  • 2 kudos

Google Home App & Schlage Encode Lock

Hello Community,Up until the most recent Google Home App update i was able to click on my Lock Icon in the Home app and Lock/Unlock my front door Schlage Encode Lock but with the recent update when i click on the Lock icon all it does is take me to t...

pasta1234 by Community Member
  • 5671 Views
  • 15 replies
  • 0 kudos

nest account sign in

Have a Nest thermostat and Drop cam, just installed three Protect smoke detectors. I am signed in to my Nest app on my Android phone, but under an old, outdated email. My password, carefully recorded, will not allow me to sign in, period, and passwor...

Lamps are offline

My Google Home Mini was working just fine with my smart lamps from Eglo. All of the sudden all the lamps show offline on the Google Home App but are still working fine on the Awox App from the Eglo lamps. I've already disconnected the accounts and co...

Thamt by Community Member
  • 1021 Views
  • 0 replies
  • 2 kudos

Google cant verify my account

Please my Gmail account 9 month is not loginMy problem issue my Google account couldn't verify that belongs to youPlease my Google time recovery account add me # Labels: Android Google Assistant on Google Nest Device Google Home

Resolved! Nest Sign In loop

I have suddenly found that I cannot sign in to see my Nest cameras. I follow the instructions to choose my Google Account, enter the details, click the 'Allow' Icon - and get sent back to the starting point with no error message. An endless loop. Hel...

Pairolong by Community Member
  • 2304 Views
  • 5 replies
  • 3 kudos

Nest Login Details

My Nest app has recently updated and removed my login details.I am unable to remember the original gmail account that I must've created and so am locked out.Is there any way to gain access/reset? Or do I need to re-create my home via a new account an...

lukeh84 by Community Member
  • 927 Views
  • 4 replies
  • 0 kudos
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