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For immediate help, visit the official Google Nest Help Center where you can find tips, tutorials, and other answers to frequently asked questions.

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A new chapter for Google Home & Nest

Hey folks,Anish here, I lead the product teams for Google Home & Nest.I want to start by saying thank you for being on this journey with us, especially as we kick off a new era for the smart home! We have our biggest update in years and I wanted to s...

How to: Share devices with others in the Nest app or Google Home app

Once you have successfully setup your device in the Nest app or Google Home app (depending on the devices you have), you may want to add it to the Nest app or Google Home app on someone else's phone or tablet. A common misconception is that you do th...

David_K by • Diamond Product Expert
  • 4804 Views
  • 0 replies
  • 7 kudos

How do I COMPLETELY delete my Google Home app

I just deleted my legacy Nest account with the intention of migrating all my Nest products to my Google account. Now, I can't get anything to connect, and I cannot delete my Google Home. I have tried a factory reset on my Google Mini and uninstalling...

esau999 by • Community Member
  • 11392 Views
  • 5 replies
  • 0 kudos

Resolved! Change Ok Google or Hey Google

I know you've heard this many times! but the stream of information never reached the google assistant developers. I know you have several concerns about removing the "ok" from the sentence. but it would be nice to give your users a little more freedo...

Hive Thermostat Has Disappeared from Goggle Home

The setup is Google Home, with Hive products (lights and thermostat). App is on android.The setup has been stable for over a year. however after the update to 2.50.1.7 the home app has removed the thermostat and replaced it with two items, hot water ...

leesedj by • Community Member
  • 8505 Views
  • 19 replies
  • 3 kudos

Login problem with Apple TV app

I cannot get my Nest app to recognize my login on AppleTV. I am certain that I have the right email and password as I have logged out of the app on my phone and logged back in. I have already reset the Apple TV as well as deleted the Nest app and rei...

Gregory1 by • Community Member
  • 1913 Views
  • 4 replies
  • 0 kudos

My alarm

My alarm goes off exactly 2 hoursbefore the time I have it set for. My time zone is correct, I'm ve checked everything else I can think of; anyone have any suggestions?

Need to change nest manager

I set up my google home with a google business account that is now being withdrawn and it won’t let me transfer management to my new gmail account. It stops me from adding family members - can I do this without having to start fro scratch?

Bessie by • Community Member
  • 1285 Views
  • 4 replies
  • 0 kudos

Can't connect to ewelink or tuya

Devices appear not responding manner in google home app while it work well in ewelink or tuya appHow to fix this please

Muhamed by • Community Member
  • 2363 Views
  • 7 replies
  • 0 kudos

Speaker groups disapearing and not showing to cast to

I've 12 Google devices in my house I can cast to, all official Google devices - Home mini's , Chromecasts, Nest speakers and Nest displays, and I have accounts on Spotify, Apple music and Tidal, and I've set up several speaker groups in the Home app....

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