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Problem connecting to cloud? this error only from iphone not android

Community Member

Dear Team,


We are doing nest google thermostat everyday for our new clients here in Dubai. We notice every or every 2nd project our technician having hard time to link the google home for nest device. Some time we retry or reset its works but not always. 


For now only we ask the client to give us android device we link all nest units and than invitation to iphone user because no other option.


Can you let me know please if any issue from iphone user to google home cloud link? 


Thank you in advance.


Warm Regards,

Upkeep Smart Team Dubai