Music Services Apps not appearing

[BigBadger]

Three points working very well for Internet.  However on my iPhone in the Home app  + option, Add Services > Music no Apple music service under More Music services .  Youtube Spotify No Default and Deezer all there but no apple Music Service.  I have Amazon Echo 2nd Gen on the same Google Home network and I can play Apple Music.  Any suggestions how to fix this issue.

[GarrettDS]

Hey there,

I understand that these issues can be confusing but I definitely wanted to stop by and see how I could help. 

Just wanted to double check to see if you were still needing help on this? If so, what troubleshooting steps have you tried? 

I look forward to hearing from you.

Best regards, 
​​​​​​​Garrett DS
 

[BigBadger]

Thanks for viewing my question. Steps to fix seem limited.  My Home Nest Mesh working fine.  Restarted the network, Google Home app up to date on my iphone , Apple Music up to date, Amazon Echo on same network can play Apple Music so appears to be an issue with Google connecting to Apple Music.  Music services appear, YouTube Spotify Deezer etc but no Apple Music for which I pay a subscription.  If you can suggest any other troubleshooting options I would be willing to try.  Frustrating when Amazon can make it work quite easily but with Google there seems to be a stumbling block.

[GarrettDS]

Hey there, 

Sorry to hear that you're still having issues with this. 

If you have a Google Home mini or a newer Nest-branded smart speaker, you can stream ‌Apple Music‌ to it pretty much seamlessly. All you need is to have your Google speaker set up and connected to your Wi-Fi network, and the Google Home app installed on your iPhone or iPad.

The following steps guide you through the setup process for streaming songs from ‌Apple Music‌ to your Google or Nest Audio speaker.

1. Open the Google Home app on your ‌iPhone‌ or ‌iPad‌.
2. Sign into your Google account if you haven't already, and tap the + button in the top-left corner.
3. Under "Add services," tap Music.
4. Under "More music services," tap Apple Music.
5. Tap Link Account in the pop-up prompt.
6. When the Apple webpage opens, sign into your Apple account, and then tap Allow on the "Access Request" page that appears.
    

After you've followed the above steps, ‌Apple Music‌ will move up into the section called "Your music services" in the Music screen, where you can select it as the default option.

Please let me know if you have any other questions. 

Best regards, 
Garrett DS

[BigBadger]

Thanks for the info.  This is what I tried initially and as my opening post said there is no Apple Music service to add.  I have iPhone google Home app two Google Nest Mesh routers and three Google Nest wifi points.  All working fine but NO Apple Music under Music services so cannot link my account.  Spotify Youtube etc are there but not Apple Music.

[ehelness]

I'm having the same issue. No Apple Music appears. in fact, the option "More music services" don't appear at all.

[BigBadger]

I cant really help you but what does appear under Music/

[Jeff · Accepted solution]

Hi, everyone.

When you're in the Home app, make sure you're not under any device menus. The option to add the music provider of your choice will only appear properly under the Home settings itself. Make sure you're out at the highest level menu possible in the Home app.

Thanks.

[BigBadger]

I’m in the Home app and no Apple Music services.  Others are there but not Apple.  So annoying, paying a subscription fir it and can’t use on google home.  Amazon Alexa works perfectly 

[Jeff]

Hi, BigBadger.

It's been a while since we touched base. First, are you still seeing the issue? If so, let me know and we might have a few more things for you to try. Hopefully things were sorted out through some recent app or device updates for you.

Thanks,

- Jeff

[BigBadger]

Still no Apple Music services showing in add music services.  Spotify, YouTube deezer all there but no Apple Music.  In fact I had a small issue with my Amazon Alexa a few days back , reset it and added Apple Music skills first time.  Seems like a google issue to me as Amazon can make it work

[Jeff]

Thanks for updating me on that, BigBadger.

Have you tried looking at the app instead of the device? One thing I would recommend is clearing the app's cache completely. If that doesn't work, try uninstalling the app and reinstalling it. Your settings will still be intact when you reinstall the app and log back into your account. Also make sure you're using the most up to date version of the app.

Thanks,

- Jeff

[Jeff]

Hi again, BigBadger.

I'm just checking back in to see if you saw my last reply and if you were able to look into those things on the app.

Thanks,

- Jeff

[Jeff]

Hey, everyone.
It looks like we've slowed down here again. We'll be closing up the thread unless anyone else has any input or needs anything else. If so, just let me know and we can keep this open a bit longer.
Thanks,

- Jeff