I cannot start my goodnight routine!

[jeff16]

I have been using my good night routine for WEEKS!  Now, when I say "Hey Google, goodnight", my google mini says "I don't understand goodnight"!  If I run the Google Home app, and play the good night routine - my google mini says aloud "I don't understand goodnight" - IT DOESN'T UNDERSTAND THE THING THAT I AM CLICKING ON IN THE UI????  

This just started - what is going on?

[Princesss]

Hi jeff16,

We're sorry to hear about this experience. Let's sort this out by answering these question:

• When did you notice this issue?
• Have you made any changes on the action on the routines before it happened?
• Does it also happen when you try to use other routines?

Let's make sure to try the basic steps first simply by unplugging the Google Nest speakers and your router from the power source for at least a few minutes. That way, we can refresh your network connection where your devices are connected to.

Keep us posted.

Best,

Princess

[jeff16]

4 days ago.  No changes.  Other routines are fine.  Rebooting does nothing.

[Princesss]

Hi jeff16,

Thanks for trying the steps. Have you already tried deleting and creating a new routine to see if it works? Let's go ahead and follow these steps: https://goo.gle/3ObtJDQ

Keep us posted.

Best,

Princess

[jeff16]

YOU CAN'T DELETE ROUTINES EITHER - see my other tech support!

[Princesss]

Hi jeff16,

We're sorry for the inconvenience. Please fill out this form with all the needed information then let me know once done.

Best,

Princess

[janthadeus]

Hey there,

It's us again. We haven't received your form. Do you still need help?

Thanks for the help, Princess.

Regards,

JT

[janthadeus]

Hi there,

I'm checking back in to see if you are able to fill out the form. If not, please do so, so we can assist you further with your concern.

Best,

JT

[janthadeus]

Hey there,

Just checking in to make sure that you've seen our responses. Please let me know if you have other questions or concerns as I will be locking this in 24 hours if I won't hear back from you again. Feel free to start a new thread and we'll be happy to help.

Bests regards,

JT