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Help Center

For immediate help, visit the official Google Nest Help Center where you can find tips, tutorials, and other answers to frequently asked questions.

Forum Posts

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A new chapter for Google Home & Nest

Hey folks,Anish here, I lead the product teams for Google Home & Nest.I want to start by saying thank you for being on this journey with us, especially as we kick off a new era for the smart home! We have our biggest update in years and I wanted to s...

How to: Share devices with others in the Nest app or Google Home app

Once you have successfully setup your device in the Nest app or Google Home app (depending on the devices you have), you may want to add it to the Nest app or Google Home app on someone else's phone or tablet. A common misconception is that you do th...

David_K by • Diamond Product Expert
  • 7503 Views
  • 0 replies
  • 7 kudos

Recognising the wrong device type

In home app I can't change the device type. I have smart fan but the is recognising it is curtain. And also I can't change it the device type. Please help me

Hardik0332 by • Community Member
  • 1273 Views
  • 3 replies
  • 0 kudos

Nest App crashing on iOS

nest app version 5.69.1.1iOS version 16.1Firstly when your app updates could it please stop loosing all account details.Secondly the app is unstable and constantly crashes, I can't get it to control the heating currently and trying to debug where the...

sns by • Community Member
  • 1929 Views
  • 7 replies
  • 2 kudos

Constantly being logged out

I don’t know what is going on but I am constantly being logged out of the Nest app on my iPhone. I recently updated to iOS 16 and this is the only app giving me a hard time. It’s very frustrating to have to log back in multiple times a day and at nig...

4nests by • Community Member
  • 9993 Views
  • 32 replies
  • 7 kudos

Resolved! Google Home not linking with Cync account

I just changed my home network to new high speed service. Router and Wi-Fi changed. So, I’ve had to redo all my C by GE lights in the Cync app. I have almost 50 smart lights. Cync is working. However, when I now try to LINK it to Google Home app, Goo...

Jjordan59 by • Community Member
  • 3698 Views
  • 5 replies
  • 3 kudos

Nestctenew and solar panels

I have solar panels that supply approximately 98% of my power. How can I make nest renew aware of this?

Krp1 by • Community Member
  • 1860 Views
  • 7 replies
  • 2 kudos

Vacation Mode for Google Home apps and devices routines

It would be great to have an option to pause all work-related routines (i.e. morning lights on, weekly alarms) with one action vs. having to manually stop them and then restart them for the next work day after a weekday vacation day.Example: tomorrow...

ChrisC321 by • Community Member
  • 2782 Views
  • 2 replies
  • 5 kudos

Can't add nest device to home

I've set up the nest app, signed in with my google account. However, nest thermostat is not available in google home.

mjpwall by • Community Member
  • 419 Views
  • 0 replies
  • 1 kudos

Google Home app remote not working (ios)

Hi, the remote from google home app is not working and it says “Full remote unavailable. Make sure your streaming device has the latest software.” I have tried reinstalling the app, have also verified that the app has local network permission.

muditagar by • Community Member
  • 5194 Views
  • 8 replies
  • 1 kudos
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