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Introducing AT&T Connected Life with Google Home Read more

Top Questions & Answers about Gemini for Home, Google Home Premium, and more! Read more

Help Center

For immediate help, visit the official Google Nest Help Center where you can find tips, tutorials, and other answers to frequently asked questions.

Forum Posts

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A new chapter for Google Home & Nest

Hey folks,Anish here, I lead the product teams for Google Home & Nest.I want to start by saying thank you for being on this journey with us, especially as we kick off a new era for the smart home! We have our biggest update in years and I wanted to s...

How to: Share devices with others in the Nest app or Google Home app

Once you have successfully setup your device in the Nest app or Google Home app (depending on the devices you have), you may want to add it to the Nest app or Google Home app on someone else's phone or tablet. A common misconception is that you do th...

David_K by • Diamond Product Expert
  • 8570 Views
  • 0 replies
  • 7 kudos

Checking status of an account

I am writing in to ask if there is a simple way to find out if there is an account with my number, email, or home address? Is there a customer service number? I have just came across almost 2 years of video footage of myself, I didn’t authorize these...

Md4 by • Community Member
  • 1289 Views
  • 4 replies
  • 0 kudos

Nest smart thermostat

I am following the procedures to connect my Google Nest Smart thermostat to Google home app. I get to the point where I am told that I will need the last four digits of the serial number. I have those numbers but I am not given a place to enter their...

Can't unlink from account (mi home). Ghost devices

I have 15 Xiaomi devices in Google home app that appear offline.I cannot unlink them from mi home in the Google home app, as the option to unlink doesn't show up (mi home service appears as a service which is not connected yet).If I try to set up the...

Benj55 by • Community Member
  • 1474 Views
  • 3 replies
  • 0 kudos

Cync (by GE) thermostat won't stay connected in Google Home

Hello,I have several Cync (by GE) devices including light, fan switches and a thermostat. All of these show up fine in the Cync app on phone. They also all show up within the Google Home app. However, the Thermostat constantly shows as being "Offline...

gg7aph by • Community Member
  • 1200 Views
  • 5 replies
  • 0 kudos

New Google Nest Camera Issues in Google Home App

I already have one of the newer Google Nest cameras and it has been working fine. I just installed the Google Nest floodlight camera (three different ones - thought they were broken) and I continue to have the problem where the camera will keep disco...

pebceb by • Community Member
  • 4128 Views
  • 14 replies
  • 0 kudos

Can't log into Nest App on iPhone 14

Can't log into the Nest App on my iPhone 14, I sign in with Google and it flashes past the Home Setup screen twice before stopping on a screen that says "There was a problem while connecting to the Nest service. Try again in a few minuets.". I have r...

GTS300 by • Community Member
  • 3576 Views
  • 12 replies
  • 0 kudos

Recognising the wrong device type

In home app I can't change the device type. I have smart fan but the is recognising it is curtain. And also I can't change it the device type. Please help me

Hardik0332 by • Community Member
  • 1310 Views
  • 3 replies
  • 0 kudos
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