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Help Center

For immediate help, visit the official Google Nest Help Center where you can find tips, tutorials, and other answers to frequently asked questions.

Forum Posts

A new chapter for Google Home & Nest

Hey folks,Anish here, I lead the product teams for Google Home & Nest.I want to start by saying thank you for being on this journey with us, especially as we kick off a new era for the smart home! We have our biggest update in years and I wanted to s...

How to: Share devices with others in the Nest app or Google Home app

Once you have successfully setup your device in the Nest app or Google Home app (depending on the devices you have), you may want to add it to the Nest app or Google Home app on someone else's phone or tablet. A common misconception is that you do th...

David_K by Diamond Product Expert
  • 5755 Views
  • 0 replies
  • 7 kudos

Nest App and account shows two home?

Hey,Just installed the Nest Learning Thermostat today. All good and connected. However my Nest App now shows two homes. I can't delete the unwanted one. Tells me to go to Google Home settings to do the deletion. Can't do it there though either. Perha...

Lost wire conector to wifi for my doorbell wired

Lost the wifi wire conector that is installled with the door chime. I would like to buy a replacement wire. Tried to get help at the Google nest store in Chelsea (NY), but was only referred to this site.

Panmagnus by Community Member
  • 627 Views
  • 3 replies
  • 0 kudos

App now only allows control of hot water, not heat.

This isn't exactly a connection issue as the app and Nest thermostat connect perfectly well. The problem is that the app (on both android and IOS phones) only allows us to control the hot water not the heating. The hot water circle lights up, we can ...

Frenchie1 by Community Member
  • 339 Views
  • 0 replies
  • 0 kudos

Google nest home max

A pervious owner had this max and they can't get into their google account. How can I get into it since I bought it from them?

DaziStoNeD by Community Member
  • 1847 Views
  • 1 replies
  • 1 kudos

Hoiw to remove offline device

I have replaced a Nest (2022) with a Nest Learning Thermostat (Gen 3). The new device is set up and working great. However, I cannot figure out how to remove the old device that is no longer connected from the Google Home app. In the Google Home app ...

Google home preset routines

Why are we able to remove the preset routines? They are fine but they make my routines look messy and I would like to be able to just remove them and make my own.

Big_jack by Community Member
  • 923 Views
  • 2 replies
  • 0 kudos

Still receiving old emails

I recently moved homes and tool all my products with me. I removed the old house from my nest account, but the Google Home is still sending me nest reports showing 0kWh. It's not a big deal, but I would love to stop these emails. I already removed th...

Resolved! Google home invite

HiI'm trying to invite a @yahoo.co.uk email to Home but I can't progress beyond inputting the email address

Liambobrob by Community Member
  • 3689 Views
  • 6 replies
  • 0 kudos
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