I have lost all my devices from nest

[bunnik2]

I have lost all my devices on my nest account, 

Not sure how I can restore them. I also can not sign in teh NEst services via the app

Please help

[BoesBoesX]

I have exactly the same problem since yesterday. This weekend I revoked access from an AndroidTV I sold, so the Google Assistant did not have access anymore. Today all my Nest devices are gone (doorbell, camera's, smoke detectors) and I can sign in to the Nest app, but it keeps asking me to setup my Home. I think this went wrong: https://9to5google.com/2020/07/27/google-assistant-nest-revoke-error/

Still need to speak to someone from Google/Nest to see if this is the problem.

[Brad]

Hi there, 

I apologize for my late response and thank you for all of your patience while waiting for a reply. I can definitely understand how frustrating your situation must be, but I wanted to make sure that your issue was addressed. Do you still need help with this issue? I know that there's been a delay in response since you posted.

Please let me know if you need further assistance. 

Best Regards, 

Brad.

[BoesBoesX · Accepted solution]

Hi Brad,

I contacted support and they also noticed that all of my nest devices were disconnected from my account. The only resolution was to create a new Home in the Google Home app and then manually add all of the devices again. It took a while as I have 76 devices in my Google Home of which 10 are nest devices. But after adding them all again it works. I fear the moment that I need to revoke access again for another device to my Google Account. Hope this bug gets fixed soon as it really is annoying and a lot of work to recreate everything. 

Best regards,

[Brad]

Hi there,

Seeing as you found a resolution, I am just checking in to see if you still need assistance with this issue. If so, please let me know and I would love to look into this further for you!

Best Regards,

Brad.

[BoesBoesX]

Hi Brad,

No thanks, problem is solved 🙂

[Brad]

Hey Folks.

At this time, I'll go ahead and lock this thread. If you're still experiencing problems, feel free to start a new thread and we'll be happy to help.

Best Regards,

Brad.