I apologize for my late response and thank you for all of your patience while waiting for a reply. I understand how frustrating your situation must be, and I would love to help however I can. I think it would be best for you to reach out to Support for further assistance. They are the only ones that would be able to assist you.
Just one quick final check in here since activity has slowed down. We'll be locking the thread in the next 24 hours, but if you still need assistance, you might want to visit this link.