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The right access for the right people, with the new Member role Read more

Google Home Update (Spring 2025): Make it your own with Google Home Read more

Introducing new support for smoke & CO and locks in Google Home app Public Previ... Read more

Help Center

For immediate help, visit the official Google Nest Help Center where you can find tips, tutorials, and other answers to frequently asked questions.

Forum Posts

How to: Share devices with others in the Nest app or Google Home app

Once you have successfully setup your device in the Nest app or Google Home app (depending on the devices you have), you may want to add it to the Nest app or Google Home app on someone else's phone or tablet. A common misconception is that you do th...

David_K by Diamond Product Expert
  • 4219 Views
  • 0 replies
  • 5 kudos

Nest Aware Subscription

I paid for a year subscription to Nest aware in June 2022. I had the free trial and during the trial I paid for the subscription to just continue. After the free trial, the video recording stopped, and all I could see were still pictures. No matter w...

Artistdna by Community Member
  • 880 Views
  • 4 replies
  • 0 kudos

App offline today

Just opened App it says offline. Says its been offline for 4 hours. The Internet is working so I assume its to do with Nest Any ideas

TU51 by Community Member
  • 712 Views
  • 3 replies
  • 0 kudos

Wizz WiFi bulb

Hi was hoping that someone could throw any light in this matter (Pardon the Pun) I've purchased a Wiz WiFi bulb and installed the wiz app and appeared to have followed instruction for pairing. However when using Google assist. Google assist will turn...

Kenw by Community Member
  • 479 Views
  • 0 replies
  • 0 kudos

Nest app showing offline, thermostat shows online.

Thermostat shows offline daily on the app for no reason. Check Thermostat, shows connected to the network, phone connected to same network. Tried reset, same issue. Only thing I can think of is issues with the app itself.

Any power failure forgets all Lorex cameras added to home

So I have an eight camera Lorex NVR system. All cameras are added to the home and I can view any footage nicely on the home app on the phone. (The video footage cannot be displayed on a nest hub (2nd generation) or any Chromecast device, but that's a...

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altenbach by Community Member
  • 4575 Views
  • 13 replies
  • 0 kudos

Nest login not working

I am trying to connect my nest thermostat to my Google home hub, I have gone through Google assistant, selected nest and when I try to log in using my Google account (as I have now migrated my account) it says I have the incorrect email address or pa...

Forgot my PIN and need to

I forgot my PIN and need to access sounds bit it requires my PIN to access. I want to turn off my Volume control limit

H394evr by Community Member
  • 873 Views
  • 3 replies
  • 0 kudos

Casting shared controls multiple notifications wanted

Hello. I'm able to view one notification at a time on my phone for shared controls when devices are casting. My question is, can I see more than one notification at a time on my phone for when more than one device is casting at a time? I think I used...

Androidian by Community Member
  • 3565 Views
  • 12 replies
  • 0 kudos

Mi Home Scenes not showing on Google Home / Assistant

I can't find my Mi Home scenes on Google Home appI tried to activate the scenes using Google Assistant with no successUsing Yeelight app instead will not help, because most of my Xiaomi devices are not compatible with YeelightAny idea?

HatemAbidi by Community Member
  • 1271 Views
  • 3 replies
  • 2 kudos

Resolved! How to remove an unavailable device from a Routine

I had Christmas lights set up using a FEIT electric . I have wrapped it up and so the light called Christmas light is not available anymore.I have successfully removed it from FEIT app and also removed it from Google home. I'm not able to remove this...

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Moody_Nest by Community Member
  • 3133 Views
  • 7 replies
  • 1 kudos
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