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For immediate help, visit the official Google Nest Help Center where you can find tips, tutorials, and other answers to frequently asked questions.

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A new chapter for Google Home & Nest

Hey folks,Anish here, I lead the product teams for Google Home & Nest.I want to start by saying thank you for being on this journey with us, especially as we kick off a new era for the smart home! We have our biggest update in years and I wanted to s...

How to: Share devices with others in the Nest app or Google Home app

Once you have successfully setup your device in the Nest app or Google Home app (depending on the devices you have), you may want to add it to the Nest app or Google Home app on someone else's phone or tablet. A common misconception is that you do th...

David_K by • Diamond Product Expert
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  • 0 replies
  • 7 kudos

Resolved! Nest outdoor wireless / Nest app on PC

I have a nest doorbell with camera, two thermostats and an outdoor nest camera (battery). they all appear on my iPhone within the Nest home app and nest app. However, when using my PC only the doorbell camera and thermostats appear. Looking up possib...

Bob58 by • Community Member
  • 1142 Views
  • 5 replies
  • 0 kudos

File naming convention?

The Android Home app still uses a less helpful "weird" file name for the downloaded camera video clips. It looks like this today "870fbc0a-b6f8-4ed9-a08e-99ddeb5e1bcf.mp4" which has changed since I first reported this issue in May 2022.When will the ...

JohnC1 by • Community Member
  • 1185 Views
  • 2 replies
  • 0 kudos

Google Home App Does not show fan speed

Before the update of the UI the fan speed shows with my Mi Fan Pro however now, i noticed that it was gone. I can only see on and off. The icon shows that it is a fan. Is there a way to fix it?

SethLevi by • Community Member
  • 1253 Views
  • 5 replies
  • 1 kudos

Connecting Google Home with a Sony speaker.

Hey folks, I was hoping you guys could help me figure out why my Google Home app refuses to recognize my Sony srsxb43 speaker while trying to set it up. It just won't come up when it scans for Bluetooth devices. It's a new speaker, and the nice fella...

SaboTash by • Community Member
  • 3158 Views
  • 3 replies
  • 0 kudos

SmartThings and Google Home Integration Issues

I recently purchased some Lithonia Lighting LED smart2×4 troffer lights from Home Depot . They claim that they work with SmartThings, Google Home, and Alexa. My home is already set up with multiple devices and controlled by Google Home (mostly becaus...

apepper20 by • Community Member
  • 1326 Views
  • 3 replies
  • 0 kudos

Google home not working with Google Go

Please can anyone advise if there is a resolution yet for people who have a device pre-installed with Google Go and are now unable to use their Home App to edit routines. Just bought a phone not realising Google cannot be installed if Google Go alrea...

KimSD by • Community Member
  • 1433 Views
  • 5 replies
  • 0 kudos

Lights Randomly Turning Off and On

Hello,I have multiple lights, that uses their own app to control, that randomly keep turning off and on throughout the day.I am unsure what is causing this. I have turned off presence sensing and do not have any routines set for a certain time/day.Co...

Change the camera view layout in Google home

I want to be able to change the order of the cameras as viewed from the home app when all are being viewed at the same time. I use a 10" tablet in landscape mode as predominantly a display for the external cameras. I also have a couple inside and wan...

JoMo1 by • Community Member
  • 4168 Views
  • 2 replies
  • 2 kudos
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