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Introducing new support for smoke & CO and locks in Google Home app Public Previ... Read more

Google Home Update (Fall 2024): Unlock a whole new level of Google Home Read more

Google Home Update (Spring 2024): More ways to control your smart home than ever... Read more

Help Center

For immediate help, visit the official Google Nest Help Center where you can find tips, tutorials, and other answers to frequently asked questions.

Forum Posts

Google Wifi in Ukraine

How can I set up a Google Wifi router in Ukraine? Google Home app is not available for my region.

Rostik by Community Member
  • 505 Views
  • 1 replies
  • 1 kudos

Resolved! Home and Away routines missing

I have installed Google Home and a Nest Cam 2nd Generation. When configuring, it asked me to set up a home and away profile, and I set the camera to turn on when I'm away. However, once set up, I am no longer able to modify this, nor does it even wor...

tomg91 by Community Member
  • 2761 Views
  • 2 replies
  • 1 kudos

Login into my Nest Account

When I log into my Nest Account through Google the Website or App requires me to enter a verification code, I no longer have access to the the phone number where the verification code is sent. There is no other option other than resend the verificati...

CJD by Community Member
  • 16207 Views
  • 4 replies
  • 1 kudos

Google home app crashing

Hi there, I have a Pixel 5, 6 google home devices, a chromecast, a chromecast audio and a nest thermostat. For the last 4 months my google home app has been crashing every time I open it. It is so frustrating to have bought into an 'ecosystem' of sma...

Pleasehelp by Community Member
  • 1560 Views
  • 7 replies
  • 1 kudos

Lorex Camera not streaming in Nest Hub

The Lorex camera is not streaming on the Nest Hub or the Google Chromecast TV. I can see the camera and stream on my iPhone through the google home app but when I try to pull up the camera on the Nest Hub all that comes up is a black screen that says...

Arsenal666 by Community Member
  • 1420 Views
  • 5 replies
  • 2 kudos

Can’t Deleted A Device From “Linked To You”

Hello,I have a device called “Plug 1” in my “Linked To You” but I no longer have the device. When I try to “unlink” the device the system doesn’t come up as active and won’t unlink. Is there a way to remove this? I’ve deleted and redownload the app a...

IMG_3798.jpg
DanFromHR by Community Member
  • 587 Views
  • 3 replies
  • 2 kudos

Google Home App affecting cellular signal on iPhone

So, sometime over the last week, my wife's iPhone has started losing cell service whenever she opens up the Google Home App. As you can see from the attached video, it instantly loses and drops cellular service as soon as the app is open, then flicke...

Nest Doorbell Battery

I did not see the end of trial email, now it does not work. How do I buy the service and restore doorbell?

waynesel by Community Member
  • 573 Views
  • 3 replies
  • 0 kudos

settings not showing in Google Home

I have Google Home 2.62.1.9 installed on my Galaxy A53 5G phone. I want to change the name of a connected device.I cannot do that because when I tap on the device the Settings icon does display. I have looked in the Settings on the Home screen but th...

athegn by Community Member
  • 634 Views
  • 3 replies
  • 0 kudos
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