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Now Available: Google Nest Warranty Helper Read more

Google Home: Access camera history and download clips from the Web and more with... Read more

Help Center

For immediate help, visit the official Google Nest Help Center where you can find tips, tutorials, and other answers to frequently asked questions.

Forum Posts

Locked out

I have tried every method of reaching out to google im locked out of my gmail account. My phone is broken, I have no access to my email because of 2 step verification even though i know the password and username. I even tried account recovery but the...

Not able to log into Nest app on iPad

For about a week or two, I have not been able to log into the Nest app on my iPad. I tap the option to login by google account, I choose my account, accept the permissions, the login screen thinks for a minute, and then I'm back to the initial login ...

unable to log in

Unable to log in through either app or website. When I click reset password it indicates that email will be sent with instructions for changing password but the email never arrives.

Nest app

5 days my phone app is off line..thermostat working fine..I tried resetting app (uninstall and reinstall) and resetting nest thermostat..still phone says off line..powered off phone and back on..nothing...why??

Pkky11 by Community Member
  • 321 Views
  • 3 replies
  • 0 kudos

Can't add Nest to Home app

I just got a nest device but I've been using Google home for years. Nest wanted me to login with a Google account so that's what I did. I set up my device within nest and it is working. When adding compatible device to home and selecting nest it of c...

EnderXain by Community Member
  • 666 Views
  • 8 replies
  • 0 kudos

Resolved! Google Home not linking to Cync account

I was able to connect my Cync Tunable White Direct Connect Smart Bulb to my Google Home app but when I got to Home Control to link my Home app to Cync and log in, it doesn't do anything. It doesn't even give me a notification, only time it would give...

EvieBelle by Community Member
  • 10080 Views
  • 5 replies
  • 0 kudos

Google home app

Please Change the Whole app UI it is so old and not user friendly and overall just dry. Please make it more immersed like your competitor Amazon Alexa’s App there app seems like they care while the google home app is the same old from day one

JohnAA by Community Member
  • 534 Views
  • 6 replies
  • 1 kudos

Cell phone data access

I have observed several unauthorized users accessing my cell phone via the Android auto app as well as additional apps that grant permissions to my device that occured in the past couple months. Can someone provide a solution other than the Google he...

Removing account from product

Anybody know how to remove an account from a nest thermostat? No idea which email and password used to establish original Nest account. Want to migrate thermostat to new Nest account. Thanks!

Gillian1 by Community Member
  • 680 Views
  • 10 replies
  • 0 kudos
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