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For immediate help, visit the official Google Nest Help Center where you can find tips, tutorials, and other answers to frequently asked questions.

Forum Posts

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A new chapter for Google Home & Nest

Hey folks,Anish here, I lead the product teams for Google Home & Nest.I want to start by saying thank you for being on this journey with us, especially as we kick off a new era for the smart home! We have our biggest update in years and I wanted to s...

How to: Share devices with others in the Nest app or Google Home app

Once you have successfully setup your device in the Nest app or Google Home app (depending on the devices you have), you may want to add it to the Nest app or Google Home app on someone else's phone or tablet. A common misconception is that you do th...

David_K by • Diamond Product Expert
  • 8652 Views
  • 0 replies
  • 7 kudos

Connecting Google Home with a Sony speaker.

Hey folks, I was hoping you guys could help me figure out why my Google Home app refuses to recognize my Sony srsxb43 speaker while trying to set it up. It just won't come up when it scans for Bluetooth devices. It's a new speaker, and the nice fella...

SaboTash by • Community Member
  • 3207 Views
  • 3 replies
  • 0 kudos

SmartThings and Google Home Integration Issues

I recently purchased some Lithonia Lighting LED smart2×4 troffer lights from Home Depot . They claim that they work with SmartThings, Google Home, and Alexa. My home is already set up with multiple devices and controlled by Google Home (mostly becaus...

apepper20 by • Community Member
  • 1358 Views
  • 3 replies
  • 0 kudos

Google home not working with Google Go

Please can anyone advise if there is a resolution yet for people who have a device pre-installed with Google Go and are now unable to use their Home App to edit routines. Just bought a phone not realising Google cannot be installed if Google Go alrea...

KimSD by • Community Member
  • 1466 Views
  • 5 replies
  • 0 kudos

Lights Randomly Turning Off and On

Hello,I have multiple lights, that uses their own app to control, that randomly keep turning off and on throughout the day.I am unsure what is causing this. I have turned off presence sensing and do not have any routines set for a certain time/day.Co...

Change the camera view layout in Google home

I want to be able to change the order of the cameras as viewed from the home app when all are being viewed at the same time. I use a 10" tablet in landscape mode as predominantly a display for the external cameras. I also have a couple inside and wan...

JoMo1 by • Community Member
  • 4317 Views
  • 2 replies
  • 2 kudos

Home device error: Please log in

Google Home Speaker says: Please log in to through the Google Home appI have already completed a factory reset and it is visible on my wifi device.I am currently logged in to the app on my phone. Already tried deleting the app and reinstalling.

Google Home app cannot reach Nabu Casa and Nanoleaf

Nabu casa was linked, and was working fine till yesterday. Then I tried to relink the service but the Google Home ap says "Cannot reach Cloud by Nabu Casa...... ". The same for Nanoleaf Smarter Series.Does anyone know how to fix this? I've already tr...

Google Mini YouTube Premium Trial

Is there any way to get the 3 month free trial of YouTube premium after setting up the mini? I skipped it during set up because I thought I'd be able to go back and add the trial but I can't do it in the YouTube app without paying or the Home app. I ...

Jyrire by • Community Member
  • 1463 Views
  • 3 replies
  • 0 kudos

bedtime routine stopped recognizing audiobooks on play books

I've had a bedtime routine set up for a long while that would turn off my lights, turn down my speaker, and play a specific audiobook from my Google play books library. I used a custom action to specify the audiobook and have it stop playing after ab...

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