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For immediate help, visit the official Google Nest Help Center where you can find tips, tutorials, and other answers to frequently asked questions.

Forum Posts

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A new chapter for Google Home & Nest

Hey folks,Anish here, I lead the product teams for Google Home & Nest.I want to start by saying thank you for being on this journey with us, especially as we kick off a new era for the smart home! We have our biggest update in years and I wanted to s...

How to: Share devices with others in the Nest app or Google Home app

Once you have successfully setup your device in the Nest app or Google Home app (depending on the devices you have), you may want to add it to the Nest app or Google Home app on someone else's phone or tablet. A common misconception is that you do th...

David_K by • Diamond Product Expert
  • 8236 Views
  • 0 replies
  • 7 kudos

New modem - Mesh won't connect

I just replaced my modem, now having trouble connect a nest point to the wifi. The google wifi is not even appearing in my google home app. Any suggestions?

Problem with light working with sunrise alarm

Hi,I recently posted a question as I was having an issue whereby my hub would not find my light when setting a sunrise alarm even though it works for voice activation and is in the same room as the hub. Unfortunately the thread closed before I had ti...

WHUFCLes by • Community Member
  • 716 Views
  • 3 replies
  • 0 kudos

Help us with Or home tech!!!

We have so many issues with our devices in our home!!! Are nest doorbell will not work after hundreds of attempts… our nest cameras turn on and off on there own.. and can someone please explain to me why and what does it mean when our TVs our set to ...

Google Chat Message Error

@JillG& @Muddi. For my Google Chat when I text my message it says "Failed to send" and when I am connected to wifi it still says "Failed to send". How do I fix this? @JillG & @Muddi. Please give ideas for ways to fix the problem with my Google Chat.

LifeBrosG1 by • Community Member
  • 2285 Views
  • 1 replies
  • 0 kudos

Assistance Required: Cannot Share Devices to Family on Home

I have Google Home and have multiple linked devices. These are labelled "Linked to You" on the Home app. I have added a family member with full privileges but they cannot see any of the linked devices. Can this be fixed so the family member can see a...

Hazeev by • Community Member
  • 915 Views
  • 4 replies
  • 0 kudos

Migrating nest to google not working

When i click migrate to google in my nest app, it asks me to pick which google account and then give permission. I do that and the wheel starts spinning and then it says an unknown error has occurred. There is no error code or anything. I have tried ...

Help please!

Hi im not sure if im even in the right place for a question like i have. If im not maybe someone can direct me to the right place. Here with in just the last week i have some one casting into my utube yt music and my spotify. They show up in my googl...

Denise89 by • Community Member
  • 960 Views
  • 4 replies
  • 0 kudos

Home app shows connected devices as offline intermittently

Any device added to the Google home app will show as "offline" intermittently. However, the devices are all online, successfully connected to the internet and functioning. I have a modem which connects to a mesh system.I have tried (all without succe...

Th1990 by • Community Member
  • 836 Views
  • 3 replies
  • 0 kudos

verbally accessing google podcasts i've subscribed to

My mother is blind. I have installed google home, google assistant, google podcasts for her to access with a google nest speaker. We are having difficulty accessing the podcasts she is subscribed to in most recent date order, keeping most recent 2(de...

RuthLevin by • Community Member
  • 780 Views
  • 3 replies
  • 0 kudos
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