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Help Center

For immediate help, visit the official Google Nest Help Center where you can find tips, tutorials, and other answers to frequently asked questions.

Forum Posts

A new chapter for Google Home & Nest

Hey folks,Anish here, I lead the product teams for Google Home & Nest.I want to start by saying thank you for being on this journey with us, especially as we kick off a new era for the smart home! We have our biggest update in years and I wanted to s...

How to: Share devices with others in the Nest app or Google Home app

Once you have successfully setup your device in the Nest app or Google Home app (depending on the devices you have), you may want to add it to the Nest app or Google Home app on someone else's phone or tablet. A common misconception is that you do th...

David_K by Diamond Product Expert
  • 5799 Views
  • 0 replies
  • 7 kudos

App Not Allowing Login or Send email

My Nest app will not allow me to sign in. When I request a password reset link, I don’t get an email. Few pointers before you ask/say (1) no I haven’t migrated my account (2) bought the thermostat new years ago (3) same/original house it was installe...

spennell by Community Member
  • 1958 Views
  • 11 replies
  • 0 kudos

Accessing/Editing personal info

On occasion I need to verify that it's really me trying to get into my Google account. I need to be able to view and edit what that telephone number or email account is. What, for example, am I supposed to do if I get a new phone number or move to a ...

Camera already connected to another account

I had my nest products set up and working perfectly, but it all went wrong when I got pestered to migrate to google.since doing that, lost all my nest products one the app, and when trying to reconnect, keeps saying it’s connected to another account....

Johnnymac by Community Member
  • 2945 Views
  • 5 replies
  • 3 kudos

Thermostate unit (F) in google home app

The unit of the thermostat suddenly changed to Fahrenheit on Google Home app.Previously, it was displayed in Celsius and was able to perform voice commands. Right now it's displayed in Fahrenheit in the Google Home app.The manufacturer's equipment an...

Martin-P by Community Member
  • 1713 Views
  • 3 replies
  • 0 kudos

Sleep sound keeps playing in my nest all night long

Hello, when I use the bedtime routine, my google nest mini keeps playing sleep soundly. It would stop about an hour earlier, but now it plays all night. What can I do to make the sleep sound country night play continuously for 1...

Resolved! Leave Nest Field Test Program & Unlink Account

I used to field test for Nest (starting in 2016). My email address (Gmail) is still associated with the FT program. Because of this, I cannot use the production version of the app with my Google Account or link it to my Google Home. Also, the associa...

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carlymy by Community Member
  • 3108 Views
  • 8 replies
  • 1 kudos

Unable to migrate from Nest to Google

Hi all;I am trying to migrate my nest account to Google. I've selected my personal Gmail account but after couple of seconds I got an error. There is no Error code but only this: "Unexpected error has occured". Can anyone help me to find solution? Th...

selimsel by Community Member
  • 14075 Views
  • 37 replies
  • 9 kudos

Sound through speakers

Has anyone's speakers which are driven through an amp using the Google Home App suddenly reduced to half the volume output that they were? This is on 2 different amps feeding 2 different speakers so I believe that it is the App to blame? Many thanks!

Chrised72 by Community Member
  • 668 Views
  • 3 replies
  • 0 kudos

Google Home is utter garbage

Why is that this app is so buggy? Every time I go to use the stupid app it always tells me my devices are unavailable or offline when clearly they are. This is every other day. Either that or it's always something went wrong. Why is the app so freaki...

Anonymous by Not applicable
  • 3051 Views
  • 10 replies
  • 12 kudos
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