Thermosmart in home app

[Felixvos]

The thermosmart app has disappeared from google home. You cannot install the app via home.

[David_K]

Which model of thermostat do you have? What exactly is the issue you're experiencing?

How to tell which Nest thermostat you have - Google Nest Help

[Markjosephp]

Hello folks,

I wanted to stop by and see how I could help.

Thanks for sharing the guide,

It appears that you cannot access your thermostat in the Google Home app. If it wasn't removed manually, please ensure that you're signed in with the correct email address associated with your thermostat. Also, try checking for other available structures where it might be connected.

Let me know how it goes.

Best,

Mark

[Markjosephp]

Hi 39152172,

I wanted to see if you still needed help. Please let us know if you have any other questions or concerns.

Regards,

Mark

[Felixvos]

It concerns a Thermosmart thermostat not type V3. The app has disappeared from the app store, get the message can't reach the thermostat.

[Markjosephp]

Hi there,

To clarify, do you have the Nest Thermostat? If so, what type of Nest thermostat is it? But if you're referring to a different brand of smart thermostat that was linked to your Google Home app, please tell us the specific brand.

I'll look forward to your response.

Regards,

Mark

[Markjosephp]

Hi Felixvos,

I'm checking back in — how's it going? Still need our help?

Regards,

Mark

[Felixvos]

Termosmart termostat is not anymore in google home app.

[Markjosephp]

Hello Felixvos,

Thanks for letting me know. It appears that there was a change in your thermostat's manufacturer, linking it to the Google Home app. Please try reaching out to them or visit their website for their announcement on how to re-link your smart thermostat. Also, if there’s anything else I can help you with, please let me know. Otherwise, this thread will be locked within 24 hours.

Regards,

Mark