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Thermosmart in home app

Felixvos
Community Member
The thermosmart app has disappeared from google home. You cannot install the app via home.
8 REPLIES 8

David_K
Platinum Product Expert
Platinum Product Expert

Which model of thermostat do you have? What exactly is the issue you're experiencing?

How to tell which Nest thermostat you have - Google Nest Help

Markjosephp
Community Specialist
Community Specialist

Hello folks,

I wanted to stop by and see how I could help.

Thanks for sharing the guide,

It appears that you cannot access your thermostat in the Google Home app. If it wasn't removed manually, please ensure that you're signed in with the correct email address associated with your thermostat. Also, try checking for other available structures where it might be connected.

 

Let me know how it goes.

 

Best,

Mark

Hi 39152172,

 

I wanted to see if you still needed help. Please let us know if you have any other questions or concerns.

Regards,

Mark

It concerns a Thermosmart thermostat not type V3. The app has disappeared from the app store, get the message can't reach the thermostat.

Markjosephp
Community Specialist
Community Specialist

Hi there,

 

To clarify, do you have the Nest Thermostat? If so, what type of Nest thermostat is it? But if you're referring to a different brand of smart thermostat that was linked to your Google Home app, please tell us the specific brand.

 

I'll look forward to your response.

 

Regards,

Mark

Hi Felixvos,

 

I'm checking back in — how's it going? Still need our help?

Regards,

Mark

Felixvos
Community Member

Termosmart termostat is not anymore in google home app.

Markjosephp
Community Specialist
Community Specialist

Hello Felixvos,

 

Thanks for letting me know. It appears that there was a change in your thermostat's manufacturer, linking it to the Google Home app. Please try reaching out to them or visit their website for their announcement on how to re-link your smart thermostat. Also, if there’s anything else I can help you with, please let me know. Otherwise, this thread will be locked within 24 hours.

 

Regards,

Mark