03-29-2023 01:23 PM
Our Nest camera works perfect on wifi but will not connect via cellular (iphone XR ios 16.3.1), it is unable to load the Nest camera, which is the only device connected via Google Home. Once back on wifi it works great. Cellular data is enabled for the app. I removed both the Nest and Google Home apps and reinstalled. Prior to converting to Google Home very recently the Nest camera worked great over wifi and cellular. Not once did we encounter any connection or access issues. If this issue cannot be resolved, is it possible to convert backwards to using the Nest only app?
04-07-2023 12:59 PM
Which model of camera do you have?
Technical specs for Nest cameras and doorbells - Google Nest Help
By cellular, I assume you mean connecting your Nest Cam to a Wi-Fi hotspot or a MiFi type device, rather than a traditional "fixed Wi-Fi network?
04-08-2023 03:48 PM
Hi everyone,
@jsswansonjr, thanks for reaching out here in the Community. Once you migrate your account with Google it can't be undone. New version of Nest Camera can only be controlled and set up with Google Home app. Try using a different mobile device or go to the https://goo.gle/2qjvVSU and sign in your same email address. Let us know your update here.
I appreciate your response, davidking.
Best,
Emerson
04-11-2023 03:50 PM
Hey jsswansonjr,
I'm dropping by to ensure that everything is covered here. How's it going with your Nest Camera? Were you able to perform the steps I’m suggesting? We'd be glad to hear from you.
Regards,
Emerson
04-11-2023 05:02 PM
06-29-2023 11:19 AM
Hi there,
Thanks for the information you've shared and sorry for the delay. I just wanted to follow up to see if you still need our help. Please let us know, as we would be happy to answer any questions you may have. You can also check this helpful link for more information
Thanks,
Juni
06-29-2023 12:09 PM
Juni,
Thanks for touching base. Prior to merging my Nest Account with Google, the camera worked flawlessly, never had a single issue with it and the speed of it was excellent. But since the merger it doesn't always work and lags badly. So I gave up and the camera is sitting in a drawer. Its just not useable anymore. It would be great if you could send very detailed instructions of how to go about setting it from the beginning. I'm willing to try it one more time.
Thanks
07-04-2023 12:37 PM
Hi jsswansonjr,
Got it. Check out the steps below:
Check out this link for more information.
Best,
Juni
07-07-2023 02:44 PM
Hi there,
I just wanted to follow up to see if you still need our help. Please let us know, as we would be happy to answer any questions you may have.
Thanks,
Juni
07-11-2023 01:54 PM
Hello there,
Just checking in to make sure that you saw our responses. I'll be locking this thread if we don't hear back from you again in 24 hours. Should that happen, feel free to create a new one if you have more questions or have other concerns in the future.
Best,
Juni