cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 
Help
Replies are disabled for this topic. Start a new one or visit our Help Center.

I moved my nest mini from home to the office (new address) its getting discovered. But the last step

JohnF
Community Specialist
Community Specialist

‎09-01-2021 09:45 AM

Disclaimer: This thread was migrated from our previous version of the Google Nest Community. You can continue to receive updates on your thread issue here or simply ask, browse or more in the new Google Nest Community.

 

Original poster: Ben Gutwein 

 

Moved my nest mini from home to my new office (new address)

I removed my mini from the home setup to make it a full new setup device. 
Start the process on a new home. 
The device is doing the full setup and being discovered just fine. 
But the final step where it asks for wifi. Then it gives me the pop up saying can't connect and fails. 
I've tried both wifi attempts. Auto and manual.

0 Kudos
Reply
1 REPLY 1

JohnF
Community Specialist
Community Specialist

‎09-01-2021 09:45 AM

Hi Ben Gutwein,
 
Not to worry! Let's try these steps:
  1. Make sure your Google Home or Nest device is within 15-20 ft (4-6 m) of the Wi-Fi router. If you have a dual band router, try to set up your device on both the 2.4 GHz and 5 GHz bands.
     
  2. Make sure Wi-Fi, Location Services and Bluetooth are turned ON on your phone or tablet.
     
  3. Turn OFF mobile/cellular data.
     
  4. Reboot your router. Most routers just require that you unplug the power source and then plug it back in to reboot.
     
  5. Reboot your Google Home or Google Nest device.
     
  6. Make sure you're using the latest version of the Google Home app, by checking your app store for any updates.
     
  7. Restart the Google Home app.
  • Android: Swipe up from the bottom, hold, then let go. Swipe up on the Google Home app.
  • iPhone/iPad: Swipe up from the bottom, hold, then let go. Swipe up on the Google Home app. On older devices with a home button, double-click the Home button, then swipe up on the Google Home app.
  • Turn Wi-Fi off and on again on your phone or tablet.
  • Reopen the Google Home app.
If none of the steps above help, factory reset the device. Note that this will clear your data from the device and can't be undone. You may also want to try setup using a different phone or tablet if you have one, just to test.
 
-from david.king (Product Expert)
0 Kudos
Reply