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I moved to a new home and now can't remove old home from Nest app. Real PIA

SakeBlair
Community Member

Reset the Nest at my old home, can't get the Nest for that location off my app on my iPhone . Real PIA  Simple stuff with the Nest is always a drag out processes 

 

 

2 REPLIES 2

David_K
Platinum Product Expert
Platinum Product Expert

What kind of Nest device are you trying to remove? Did you follow these steps?

Remove a product from your account - Google Nest Help

Errata: I edited this reply upon re-reading as it's clear you're not referring to deleting a home structure, but rather how to remove a specific device.

MplsCustomer
Bronze
Bronze

@SakeBlair 

You could try contacting Support using the link and instructions in this post:

https://www.googlenestcommunity.com/t5/Cameras-and-Doorbells/Using-Google-Nest-s-quot-Contact-Us-quo...

You could check this Google Nest Help topic on moving:

https://support.google.com/googlenest/answer/11151047

As just another Google Nest customer, I don't know what else to suggest because I don't even know what Google Nest device ("the Nest") you have.