I redeemed the ADT offer, but don't need it, how do I return the equipment?

[RuPat]

I am part of the suffering group that got caught up in the Nest Secure to ADT transition. I got the email from Google with the code, redeemed it for the ADT equipment, got the ADT equipment sent home and after a few failed attempts to set up with our existing Nest products, decided we don't want to use ADT at all.

After 3 phone calls, multiple transfers, ADT cancelled our service (came with free 12 month monitoring) but they said they will not take the equipment back. We have a ADT smart hub, 2 door sensors and 1 motion sensor completely unused. Who do I send that to?

Separately, since I declined the ADT service can I still get the $200 google credit? 

[Lance_L]

Hello RuPat,

Thanks for reaching out to the Google Nest Community. I’m sorry to hear what happened. Let’s get this sorted out.

For questions regarding the $200 Google Store credit and equipment return, please contact our offer redemption team.

All the best,

Lance