I have a nest mesh router in my home app. I want to replace it with a new tplink AX11000. I did a factory reset on the nest mesh router, so the home app no longer sees it. I created a new home within the home app and then attempted to add a router, but it does not see the tplink and offers a list consisting of google only wifi products (google wifi, nest wifi, etc.) Does anyone know how to get the home app to recognize the tplink?
Sorry to hear about the issues you're having with the new router and connecting it to the Home app, but I'm happy to look into this for you.
While we don't have any information about whether or not that router is compatible with the Google Home app, we do suggest that you reach out to the manufacturer to see if it is compatible and what information they have that can help you.
Please let me know if you have any other questions.
Just wanted to jump in here to check to make sure that you saw our response. Please let us know if you have any other questions or concerns as I will be locking this in 24 hours.
Have a great day.
It looks like we haven't heard back from the OP so I'm going to go ahead and lock the thread. If you have any further questions or concerns, feel free to create a new thread.
Have a great day,