Inviting family members still an issue

[jct3531]

I must be missing a step or something when I try and add a person to a "home" I just set up.  I have set up numerous Google WiFi and nest systems for customers and cannot figure out why I still have occasional issues inviting home members.  I always make sure that everyone has a Google/Gmail account, I set everyone up with the "assistant" app, set up their Duo account/app, make sure that contact sharing is on if applicable, etc.  Once the initial "home" is set up and the new homeowner tries to invite their wife or partner I will get the message "can't send invite right now" occasionally.  I cannot find any common thread that will explain why the invitations sometimes won't go.  It also seems that once I encounter an email that the invitation won't go to then that email will not ever work.  Is it something on Google's end or something I'm doing wrong?  I've encountered this on both Android and iPhone.  Any help would be greatly appreciated, even if it's only to tell me that it's a programming issue.  That way I can give my customers a real explanation instead of looking incompetent.

[benny2599]

I am facing the same issue  "can't send invite right now" Please advise if you get an answer. Thanks  #

[jct3531]

I don't know whether or not it was just a fluke or something I did but I started from scratch and made a new Gmail address for the family member I couldn't invite, set up their assistant, got them a new Duo account, turned on all sharing options, and the invitation went.  All I can deduce without help from Google is that there was something associated with the problem members email address.  It wasn't a workspace account either.  This is far from an ideal solution but for now it's tolerable.  With the amount of time I have invested in this I'm tempted to start sending Google a bill.  

[Burkerider]

I have a very large contact list, when I try to invite a home member the app slows to a stop.  I can only add one letter, maybe two on the search bar.  It does not find my wife which is in my contacts.  It slows down and does not show option to add new person.  It just stalls out.  

[Cbad14]

I am having the very same issue!  Following this one!

[Juni]

Hi folks,

Thanks for reaching out and sorry for the delay. See the steps below on how to add a home member to your Google Home app?

1. Open the Google Home app .
2. If you have more than one home, tap Favorites . At the top, select the home you want to edit.
3. Tap Settings tap Add Home member.
4. Enter the name or email address of the person you want to invite to your home tap Next.
5. Review what’s shared when you add someone to your home tap Next.
6. Review the person’s access to your home tap Send.
7. If your Google Family Group isn’t full and the person you’re inviting isn’t already in one, you should get the option to invite them to your Google Family Group.
   • To invite them, tap Add to Family.
   • To skip this step, tap No Thanks.
   • Note: You can have up to 6 members in a Google Family Group.
   • The person you invite should receive an email with instructions.

Check out this link for more information.

Regards,

Juni

[Jenelyn_O]

Hi there,

Chiming in — I wanted to follow up if you still need help. Please let me know if you’re still having any concerns or questions from here, as I would be happy to take a closer look and assist you further.

Thanks for your help, Juni.

Best,

Jenelyn

[Jenelyn_O]

Hi everyone,

Just one quick final check in here since activity has slowed down. We'll be locking the thread in the next 24 hours, but if you still need help, I would be happy to keep it open. If there's more we can do, just let me know. 

Thanks,

Jenelyn