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Issues with app all of a sudden

blxbed
Community Member

I've had a smart garage door for a while now, I've always been able to say 'open the garage' but all of a sudden its stopped working and now I have to say 'can you turn on the garage', was there a way to change it from turn on to open or is that a new update that's causing that issue

6 REPLIES 6

Azarco
Community Specialist
Community Specialist

Hey blxbed,

 

Thanks for reaching out — let's check this out.

 

A few questions: what's the brand of your smart garage door? Do you have a Google Home or Google Nest speakers and displays? If so, were there any recent changes on your network or set up? Tell us more, we'd love to help.

 

Thanks,

Alex

Azarco
Community Specialist
Community Specialist

Hey blxbed,

 

I wanted to follow up and see if you are still in need of any help? Please let me know if you are still having any trouble from here, as I would be happy to take a closer look and assist you further.


Best,

Alex

blxbed
Community Member

I'm using smarter home, (kogan), i've noticed in the app of the smart garage, theres an option for a password for google assistant and i've set a password but its not working either. It only works if i say 'turn on garage' as its acting as a switch.

Azarco
Community Specialist
Community Specialist

Hey blxbed,

 

We understand how this affects how you used your device. Please visit this link for the supported command. You can also contact Kogan Smarterhome to check the intergration of your devices to Google Assistant.

 

Thanks,

Alex

Azarco
Community Specialist
Community Specialist

Hey blxbed,

 

I wanted to follow up and see if you are still in need of any help? Please let me know if you are still having any trouble from here, as I would be happy to take a closer look and assist you further.


Best,

Alex

Azarco
Community Specialist
Community Specialist

Hey blxbed,

 

Just checking in to make sure that you saw my response. I'll be locking this thread if we won't hear back from you again in 24 hrs. Should that happen, feel free to create a new one if you have more questions or have other concerns in the future.

 

Kind regards,

Alex