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Introducing new support for smoke & CO and locks in Google Home app Public Previ... Read more

Google Home Update (Fall 2024): Unlock a whole new level of Google Home Read more

Google Home Update (Spring 2024): More ways to control your smart home than ever... Read more

Help Center

For immediate help, visit the official Google Nest Help Center where you can find tips, tutorials, and other answers to frequently asked questions.

Forum Posts

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Apple Music

How do you see your music on the Google home app. I can only change music by clicking skip. But I wish to see and select what I want to play. how do I go about doing this

Dele by • Community Member
  • 396 Views
  • 1 replies
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Resolved! Nest App unable to connect to service

Since Thursday, my wife's app is reporting that it "cannot connect to the service", when I tried, I got the same messageI tried logging out and back in but now I just get a spinning blue circle and no connection - I've checked for app updates and I'm...

Anthony99 by • Community Member
  • 989 Views
  • 3 replies
  • 1 kudos

Cannot add existing Nest thermostat to Google Home account

I have exactly the same issue described in this thread:https://www.googlenestcommunity.com/t5/Apps-Account/I-can-t-add-nest-devices-in-the-google-home-app/td-p/123204 I have a Nest thermometer. I migrated from username and password to login with my G...

billing issue

I've been trying to pay my bill for a week now. I've got about 4 hours spent trying to pay with a different card. I've followed all the directions including the instructions on google pay. I need to speak to a customer service human being to resolve ...

Pathgil by • Community Member
  • 953 Views
  • 6 replies
  • 0 kudos

Joining Family groups

If me and my partner delete our old family groups to create a new one will we lose all our movies and books from said accounts?

Adding New Family Members

Hi, I’ve been trying to add my spouse to the app so he can also view the house. I keep getting an error message that says “can’t send invite right now”. What am I supposed to do? He has an outlook email account.

Purplebug by • Community Member
  • 1049 Views
  • 7 replies
  • 0 kudos

deleted history recovery

someone decided while i was in the bathroom or out for just a few seconds to clear my history of my account and used the advanced setting i'm guessing because they also deleted my saved passwords and account sign in for accounts is there any way to r...

bmaupin92 by • Community Member
  • 1254 Views
  • 5 replies
  • 0 kudos

Changing Default Search Results from Yahoo to Google

Google is my default browser and has always been so on the machine I'm using. Recently, when I do a search in the google search bar, the results are returned via a Yahoo results page. How can I change my settings so that the results return to coming ...

srbroad45 by • Community Member
  • 803 Views
  • 3 replies
  • 0 kudos

Google nest gen 2 problems connecting

So we moved from one state to another. Tried to set up the google nest generation 2, I cannot. I cannot reboot nor can I connect. I’ve looked and I’ve asked and zero help. Please please help

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