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The right access for the right people, with the new Member role Read more

Google Home Update (Spring 2025): Make it your own with Google Home Read more

Introducing new support for smoke & CO and locks in Google Home app Public Previ... Read more

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For immediate help, visit the official Google Nest Help Center where you can find tips, tutorials, and other answers to frequently asked questions.

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How to: Share devices with others in the Nest app or Google Home app

Once you have successfully setup your device in the Nest app or Google Home app (depending on the devices you have), you may want to add it to the Nest app or Google Home app on someone else's phone or tablet. A common misconception is that you do th...

David_K by • Diamond Product Expert
  • 4266 Views
  • 0 replies
  • 5 kudos

Home/Away routine

I have set up Home/Away routines based on phone location sensing. I have provided location permissions to both Home and Nest app. However, the app never changes to "Away" even when I am out of home for hours. it seems it is permanently set to "Home"....

abskumar by • Community Member
  • 704 Views
  • 3 replies
  • 0 kudos

Cannot cancel Nest Aware after Moving

I cannot cancel my Nest Aware subscription and keep getting charged $6 per month. I have moved overseas to Korea with the military and sold the house Aware was signed up for, deleted. I get an email from Google, but cannot modify the subscription whe...

Nest "home address update" email

Today I've been getting emails every few hours from Nest telling me to update my home address in the Google Home app. My address is up to date. There is no way to stop receiving these spam messages from Nest. I have received this message SIX times to...

KS1993CA by • Community Member
  • 949 Views
  • 4 replies
  • 0 kudos

Port Forwarding to IP Address

I already made some comments in the Google Wifi part of the forum, but I did not get a satisfying answer to my problem. Meanwhile I found a workaround to get it running for now, but even that is not really satisfying.Is there a way to post a feature ...

hons by • Community Member
  • 356 Views
  • 0 replies
  • 0 kudos

Resolved! Big Ass Fans integration down ?

I noticed my Big Ass Fans integration stopped working a few days ago. Is anyone else having the same issue ? I’ve tried reinstalling the integration. The fans however appear offline in the Google home app. Everything is fine with the Big Ass Fans app...

Roddyg by • Community Member
  • 1615 Views
  • 3 replies
  • 0 kudos

Google Password Change - Can’t access my Google Home Account

I recently changed my google password as it had been several years. When I did, I tried to access my google home app and found that it had no record of my Google WIFI or my Nest Learning Thermostats that I had setup. Can I find a way to recall these ...

Chezzer by • Community Member
  • 3042 Views
  • 6 replies
  • 0 kudos
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