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Blog Posts

Introducing new support for smoke & CO and locks in Google Home app Public Previ... Read more

Google Home Update (Fall 2024): Unlock a whole new level of Google Home Read more

Google Home Update (Spring 2024): More ways to control your smart home than ever... Read more

Help Center

For immediate help, visit the official Google Nest Help Center where you can find tips, tutorials, and other answers to frequently asked questions.

Forum Posts

Can’t Login to Nest App

I can’t login to Nest and when I request a password reset nothing comes in. Checked spam and nothing there either.

Dlroon by Community Member
  • 622 Views
  • 4 replies
  • 0 kudos

Shutters handling with Google Home App

I don't really understand why I cannot handle (fully open, partial open/close, fully close) my shutters from Home App, while I cano do this easily via Nest Hub.In Home App, if I tap on the shutter device, I just get to its settings (same thing with p...

Rigel_k by Community Member
  • 3640 Views
  • 27 replies
  • 1 kudos

Nest aware subscription

I am paying my monthly subscription for best aware although my cameras are still only recording previous 3 hours. My app is indicating my subscription has ran out, although when I go to renew it indicates that I have the subscription and next payment...

Google Home Preview - Accepted but never showed new interface

I joined the waitlist for the preview the day it was launched. (Pixel 7 Pro, pixel watch too) And then a week or so ago I was accepted finally. I got the pop up and asked me to join. I clicked accept or whatever the verbage was to join. I then got an...

Anthony by Community Member
  • 1266 Views
  • 5 replies
  • 0 kudos

G suite accounts not supported

Hey there. I have a very crippled experience from Nest here. I keep getting asked to migrate my account to a Google account but then it errors out saying it doesn't support G suite accounts. Migrating to a vanilla Gmail account is not really an optio...

georgebb by Community Member
  • 9158 Views
  • 14 replies
  • 19 kudos

Google Home App not showing connected app

I tried setting up my Crabtek device on my Google Home App and I got a notification that it was successful however it’s not showing on the control panel. I have another smart extension connected on Google Home App no problem.

springles by Community Member
  • 2679 Views
  • 10 replies
  • 0 kudos

Google Home App stopped working when using cellular data (not wifi)

Hi. I visited Bermuda, using a prepaid SIM card there. Perhaps my iPhone setting is off now after I came back to the US. I can’t use just my cellular data to use Google Home app at all. Whenever I open Google Home app, all the signal bars on my phone...

Yo66 by Community Member
  • 2304 Views
  • 18 replies
  • 1 kudos
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