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Linking Nest thermostat to Nest App

CD03
Community Member

Hello, I can’t access my Nest thermostat on my Nest App any longer and not sure what changed. I don’t believe I ever migrated my nest account to Google and was trying to do that but when I attempt to log in through Nest I get a wrong password message. I try to reset password and I never get an email to reset it. 
So I tried to create a new account by signing in through Google and when I go to add a device in the app I am unable to because my thermostat says it is already connected to the app even though I have no access to it. 

Do I need to perform a factory reset? Appreciate any help, thanks. 

4 REPLIES 4

Jake
Community Specialist
Community Specialist

Hey there,

 

I wanted to follow up and see if I could be of any help. I found an article with some troubleshooting steps. Please let me know if you are still having any trouble from here, as I would be happy to take a closer look and assist you further. 

Best regards,
Jake

Jake
Community Specialist
Community Specialist

Hey CD03,

 

I wanted to check in and see if you are still in need of any help. Please let me know, as I would be happy to assist, and answer any questions you may have.

Best regards,
Jake

CD03
Community Member

Thanks for checking in I was able to get this resolved through the Google Nest chat assist and performing a hard reset on the thermostat. 

Jake
Community Specialist
Community Specialist

Hi CD03,

 

I am glad to hear you were able to get the issue resolved, and everything is good to go from here. With that being the case, I am going to go ahead and lock the thread at this time. If you have any questions from here, please feel free to create a new post.

 

Best regards,

Jake