03-28-2023 04:14 PM
Hello, I can’t access my Nest thermostat on my Nest App any longer and not sure what changed. I don’t believe I ever migrated my nest account to Google and was trying to do that but when I attempt to log in through Nest I get a wrong password message. I try to reset password and I never get an email to reset it.
So I tried to create a new account by signing in through Google and when I go to add a device in the app I am unable to because my thermostat says it is already connected to the app even though I have no access to it.
Do I need to perform a factory reset? Appreciate any help, thanks.
04-04-2023 11:49 AM
Hey there,
I wanted to follow up and see if I could be of any help. I found an article with some troubleshooting steps. Please let me know if you are still having any trouble from here, as I would be happy to take a closer look and assist you further.
Best regards,
Jake
04-07-2023 10:40 AM
Hey CD03,
I wanted to check in and see if you are still in need of any help. Please let me know, as I would be happy to assist, and answer any questions you may have.
Best regards,
Jake
04-07-2023 12:15 PM
Thanks for checking in I was able to get this resolved through the Google Nest chat assist and performing a hard reset on the thermostat.
04-12-2023 02:25 PM
Hi CD03,
I am glad to hear you were able to get the issue resolved, and everything is good to go from here. With that being the case, I am going to go ahead and lock the thread at this time. If you have any questions from here, please feel free to create a new post.
Best regards,
Jake