Login loop on Nest app (iPhone 13 Pro)

[jenniferbedford]

Hi! My husband and I use our Nest cameras as baby monitors for our two kids, and all of a sudden I am unable to log in using the app on my iPhone.

Steps to reproduce:

1. Open up the Nest app on my iPhone 13 Pro
2. Click the "Sign in with Google" button
3. Click "Continue" when prompted "Nest Wants to Use "google.com" to Sign In" 
4. Select my account from the list of Google accounts
5. Click "Allow" on the "Nest wants to access your Google Account" screen
6. I'm kicked back to step 2 

Some other details:

• I've updated the app
• I've tried uninstall and reinstalling the app
• My husband also has an iPhone Pro 13, and he's able to log in just fine with his account
• I tried using my husband's Google Account on my phone and it still doesn't work
• I can log in just fine on a web browser (on my iPhone or a desktop computer)

Any help would be appreciated!

[EmersonB]

Hi jenniferbedford,
 

We apologize for the trouble this has caused you. Let me help you find a solution for this.

A few questions: have you migrated your Nest account? How about your husband's account? Have you tried signing in your account to your husband’s phone? 

In the Nest App login page, you'll have 2 options: sign in with Google and sign in with Nest. Try selecting the Sign in with Nest option if you haven’t migrated your account. Checking your phone’s system update might help.
 

Looking forward to your response.
 

Thanks,

Emerson

[EmersonB]

Hello jenniferbedford,

I just wanted to follow up and see if you still need any help? Let me know if you have any questions from here.

Best,

Emerson

[EmersonB]

Hi jenniferbedford,

I haven't heard from you in a while so I'll be locking this thread if there is no update within the day. If you have any new issues, updates or just a discussion topic, feel free to start a new thread in the community.

Regards,

Emerson