Lost all products on nest app

[Redshaun]

I've lost all my products but if I go to the Google home app there all there and if I go to re connect the products it says there already connected to an account And won’t let me reconnect them 

please help 

[ctcomsa]

check these out first i will get you a link for trouble shooting

Initial checklist

First, make sure:

1. You're using the most recent version of the Google Home app .
2. The speaker or display is plugged in and powered on.
   • You can tell that Google Home, Google Nest Mini (2nd gen), Google Home Mini (1st gen), Google Home Max, or Google Nest Audio is powered on and in setup mode when the white LED lights are blinking. 
3. You are in the same room as the device.
4. If you're using an iOS device, turn on Bluetooth.
   • On the home screen, tap Settings  Bluetooth.
   • Make sure the slider is On (toggled to the right and green).
   • Close Settings and return to the Google Home app .
5. If you're using an Android device, turn on Location services.
   • On your Android device, tap Settings .
   • Tap Security & Location  Location  Use location  return to home screen.
   • Tap Settings  Apps & notifications  Google Home app   Permissions.
   • Next to "Location," make sure the slider is On (toggled to the right and blue).

[ctcomsa]

https://support.google.com/googlenest/answer/7212008?hl=en

this will get you started let me know what happens

[GarrettDS]

Hey there,
Just wanted to jump in here to check to make sure that you saw the response from ctcomsa. Shoutout and huge thank you to ctcomsa for the help here. Please let us know if you have any other questions or concerns.

Best regards,
Garrett DS

[GarrettDS]

Hey there,
Just checking in to make sure that you saw our response. Please let us know if you have any other questions or concerns as I will be locking this in 24 hours.

Have a great day.
Garrett DS
 

[GarrettDS]

Hey folks,
It looks like we haven't heard back from the OP so I'm going to go ahead and lock the thread. If you have any further questions or concerns, feel free to create a new thread.

Have a great day,
Garrett DS