05-17-2023 04:21 PM
I need to reset the password to my original Nest.com account. I have been trying to do this prior to and after Google purchasing Nest.com. Each time I request the link, the email is not sent to my email address. I cannot reset my thermostat because it is connected to the Nest app I used prior to the Google required migration. The Nest thermostat is now useless. If Google cannot send me the link to gmail account to reset my Nest account then I will be forced to purchase the Ecobee Smart Thermostat Premium. Wirecutter has rated the Ecobee as #1.
05-21-2023 04:44 AM
You shouldn't need access to the account the thermostat was setup with to reset it. Try these steps:
05-24-2023 05:30 AM
Hi, davidking,
When I reset all, it will disconnect the Nest from the original Nest app I had? DrMj
05-23-2023 11:56 AM
Hey DrMj,
Thanks for the help davidking.
I wanted to check in and see if you managed to see davidking's post. Please let me know if you have any questions from here. I would be happy to assist, and make sure you are good to go.
Best regards,
Jake
05-24-2023 05:33 AM
Jake,
Thanks for checking back with me. I just responded to davidking. I hope the reset will disconnect Nest from the Nest app I can no longer access and make it available for the new app.
05-24-2023 10:39 AM
Hi DrMj,
I am glad to be of help. To answer your question, if you do a full a reset, it will erase all information linked with the device. Here is an article with more details.
Best regards,
Jake
05-27-2023 01:08 PM
Hello DrMj,
Checking in should you have any concerns or questions you need help with. Let us know by replying to this thread.
Cheers,
Lovely
05-27-2023 06:01 PM
Folloed davidking’s instructions and Nest is connected to new Nest app. Thanks!! Dr. Mj
05-28-2023 12:45 PM
Hey there DrMj,
Awesome — glad to hear that your issue is fixed. It looks like we can consider this one complete, so I will lock the thread in 24 hours unless I can help out with anything else.
Best regards,
Dan