My devices are gone from Google Home

[michaelgreen831]

I had a problem w/ my detector this week and went into the home app and discovered that they were gone from the app.

I'm still getting home reports monthly mailed to the account.  When I look back in my emails at the reports, I see that in the last good health check email was April 2025. In May 2025 the email says the devices didn't check in and they haven't since.

When I log into Google Home and Nest using my account, I see my kitchen speaker and my 3 wifi mesh devices.   

How do I get them back?  Factory reset?

[JillG]

Hi @michaelgreen831 

I would reset the Nest Protects. If after following the steps below you still have trouble. Please reach out to support directly. I know how important these devices are! 

• Press and hold your Protect’s button. It will chime and glow blue. Continue holding the button down.
• Release the button when your Protect starts to say its version number.
• Your Protect will start a verbal countdown and tell you it’s erasing all your settings.
  • To cancel the factory reset, press Protect’s button again during the countdown. 
• After a few seconds your Protect will reset to its factory default settings. You can then go through setup with the app and add it to an account again.