My visitor announcement chime has changed & the mini’s now announce Nest Hello at different times

[abellaj]

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Original Poster:Stuart Martin 9396

Something has changed in the last few days where the Visitor announcements from my Google home mini’s (triggered by my Nest Hello) have suddenly changed. The sound of the chime is entirely different. 

It used to previously sound like this chime: 

https://www.youtube.com/watch?v=WOlN8PwzHYE

It now is an entirely different chime which sounds like Google have rebranded it? The new one is not particularly nice as all and would ideally like to revert to how it was before.

Additionally the home mini’s are now no longer in sync when sounding their visitor announcements, one lags after the other about 5 seconds later when previously they did it in unison. 

Can’t anyone assist with these problems? It all just seems rather buggy now like an update has happened and as a result the delivery for the end user is extremely poor.

[abellaj]

Hi there, Stuart.

Sorry for my late response. Thank you for all of your patience while waiting for a reply. I just wanted to make sure that your issue is addressed. Thank you for all of your feedback. I can see how not being able to change the notification sound can be inconvenient. Ill make sure that it is moved forward.

Best Regards,

Brad C. 

(Community Specialist)

[James]

Hi everyone,

Just wanted to check to see if anyone had any additional questions for us. We are here to help if you do! Let us know.

Thanks,

James

[GarrettDS]

Hey folks, 

It looks like we haven't heard back from the OP so I'm going to go ahead and lock the thread. If you have any further questions or concerns, feel free to create a new thread. 

Have a great day,

Garrett DS