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Top Questions & Answers about Gemini for Home, Google Home Premium, and more! Read more

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For immediate help, visit the official Google Nest Help Center where you can find tips, tutorials, and other answers to frequently asked questions.

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A new chapter for Google Home & Nest

Hey folks,Anish here, I lead the product teams for Google Home & Nest.I want to start by saying thank you for being on this journey with us, especially as we kick off a new era for the smart home! We have our biggest update in years and I wanted to s...

How to: Share devices with others in the Nest app or Google Home app

Once you have successfully setup your device in the Nest app or Google Home app (depending on the devices you have), you may want to add it to the Nest app or Google Home app on someone else's phone or tablet. A common misconception is that you do th...

David_K by • Diamond Product Expert
  • 6556 Views
  • 0 replies
  • 7 kudos

Google home app continuously crashing

Hi, since the last update my Google home app has been continuously crashing after 5-10 seconds whenever I log in. I’ve tried removing and reinstalling it but no change. I can’t find anywhere in the App Store to report the issue that doesn’t send me a...

Kaykay77 by • Community Member
  • 363 Views
  • 4 replies
  • 2 kudos

cant unlink 'linked to you' devices

I have tried everything. Force stopping google home, deleting data and cache. uninstalling and reinstalling the app. Tried basic 'unlink' first but just says 'could not reach' every time. I have tried every method suggested by many people, in despera...

Google Home location based automation stopped working on new phone

I recently replaced an older Pixel phone with a Pixel 10. Two location based automation with starters "When user leaves xxx address / 500m" and "When user arrives xxx address / 500m" stopped working. They transferred to the new phone but grayed out, ...

fncosta by • Community Member
  • 237 Views
  • 2 replies
  • 1 kudos

No home notifications on Motorola RAZR ultra 60

Using latest update versions of Android OS and G home app on Motorola RAZR ultra 60 but not getting notifications e.g. From Google doorbell. So doorbell now useless. I know the problem is not with the doorbell because still get the notifications on m...

DanielleM by • Community Member
  • 176 Views
  • 1 replies
  • 0 kudos

No compatible devices were found in your Home Connect account

Several posts like this, and yet no solution that works I have a new fridge, just set up on Home Connect, can monitor everything from that app, so it is absolutely set up through my wifi. Try to connect through both Google Home and Home Connect (whic...

mboulos by • Community Member
  • 293 Views
  • 4 replies
  • 0 kudos

Billing and something else

My card was cancelled and I’m just trying to update it and renew services. Had a few questions before that the automated system could not answer. Wanted to speak to a live agent prior to any comment and contracts. Thank you for your time

Can not unlink older items from Google Home

This post is for @Nightmanhome . I found a work around to getting rid of those unlinked old devices. I removed them from my home and added them to a home I titled "Old Broken Apps". Honestly, I just wanted to stop seeing it. Then, I removed myself fr...

Joshnane by • Community Member
  • 212 Views
  • 2 replies
  • 1 kudos

Setup/Questions

I have two issues/questions:I've been using my Google Home Nest Hub and app for several years and have always liked it. I've suddenly got an issue with one TV. I have a Samsung TV with a Roku streaming stick, Google Home is on Samsung Galaxy S24. I u...

mjngltn by • Community Member
  • 214 Views
  • 2 replies
  • 0 kudos

Google Home Presence Sensing is not showing in settings

A few days ago, I was able to make a routine which is triggered by me leaving the house. That worked for a few days. But I noticed after a few days, nothing happened anymore.I am now UNABLE to select location based routines (screenshot: https://photo...

ErikDB by • Community Member
  • 400 Views
  • 5 replies
  • 1 kudos
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