SiriusXM not working for certain accounts.

[Chucky44]

I have my SiriusXM account linked to my Google Home app. When I asked to play a specific station on it, I have no problems. But when my daughter asked to play a station, it does look like it’s going to play but the player for SiriusXM doesn’t open on her display. But again when I ask it to play a station, it opens the player no problem. I have an admin account and she doesn’t but according to the settings, a member account should still have access to stream services on displays. She did also link the SiriusXM account on the Google Assistant app. I should also add this was working previously, she started having this issue maybe like three months ago.

I did try to unlink and link the SiriusXM account again with no luck.

anybody else having a similar issue or has any suggestions?

[jenniffert]

Hi Chucky44,

Thanks for reaching out to the community! I understand that while SiriusXM works perfectly for you, the player fails to open on the display when your daughter makes a request. I know this can be confusing, especially since it was working previously and you’ve already verified her account links and member permissions. I appreciate your efforts in trying to solve this issue. No worries, I can definitely assist you with this!

To better investigate this issue, I'd like to ask for the following information:

• What is the specific model of your Google Nest Display? Here’s a helpful article about how to identify the model of your device.
• Does your daughter receive a specific voice response or error message when the player fails to open?
• Could you confirm how many Google Nest Displays you own and whether this problem persists on all of them or just one?
• What is the firmware version of your display? Here’s a helpful article about how to find the firmware version of your device.

In the meantime, please try these troubleshooting steps with your daughter:

• Update Apps: Ensure her mobile device and the Google Home app are fully updated.
  
• Verify Voice Match: Ensure Voice Match is enabled for her. If Voice Match isn't functioning correctly, the display may recognize her as a "Guest" rather than a linked user. For guided instructions, check out this article: Turn on voice recognition with Voice Match.
• Unlink and Re-link: To clear any background sync issues, please have your daughter disconnect SiriusXM from her Google Home app, restart her phone, and then sign back into the service within the app. To re-link the radio, see this article: Link your radio services.
• Review Digital Wellbeing: Since she is a home member, please check the Digital Wellbeing settings in the Google Home app. Ensure no Filters or Downtime settings are restricting media playback for her profile. For reference, you can check out this article: Set up Digital Wellbeing.

Please keep me posted.

Best regards,

Jenniffer

[Chucky44]

I think I got it working now. There’s a couple of possible scenarios that could have fixed this issue. First of all the day after I was able to upgrade to Gemini. Also, when I opened Google Home from my daughter’s cell phone, then clicked on her profile picture then home settings, I could see that she had a view devices button on top. It looked like some of the devices at home were not properly connected on her profile. When I followed the steps and got them connected, it started working again.

[jenniffert]

Hi Chucky44,

Thanks for your reply and for sharing those important details! I’m so glad to hear everything is back up and running. The information regarding the Gemini upgrade and the profile settings is incredibly helpful and will be a great resource for other users in the community. I appreciate the update!

If you need more assistance in the future, feel free to post again.

Best regards,

Jenniffer