cancel
Showing results for 
Search instead for 
Did you mean: 
Replies are disabled for this topic. Start a new one or visit our Help Center.

Need a way to reset the device that bypasses the pin and does not use an app. New hone to us and th

rgaila
Community Specialist
Community Specialist

Disclaimer: This thread was migrated from our previous version of the Google Nest Community. You can continue to receive updates on your thread issue here or simply ask, browse or more in the new Google Nest Community.

Original Poster:  Kayla Smith 8990 

Need a way to reset the device that bypasses the pin and does not use an app.  New hone to us and the old owner doesn’t remember their pin

1 REPLY 1

rgaila
Community Specialist
Community Specialist
Hi Kayla Smith 8990, 
 
Not to worry. Let's try these steps to reset the thermostat:
  1. Connect the Nest Thermostat display via USB to a computer.
     
  2. Verify that the Nest Thermostat mounts (appears as an attached drive icon).
  • If the Nest drive will not mount: Restart the thermostat and the computer.
  • If the Nest drive still won't mount: Connect another device to the cable to see if it appears as an installed device.
  • If it doesn't appear, use a different cable/port/computer.
If the Nest drive is successfully showing up on your computer, can you see a technicalinfo.PLIST file?
 
-From david.king Gold Product Expert