You could try the "Contact us" link under "Nest Aware Premier Care" on the page below. It says it is to "Get 24/7 access to Nest Aware Experts on the Nest Customer Care team. They’re available to answer questions, help you access features, and manage your subscription."
Checking in — were you able to speak to our Nest Aware Premier Care team as suggested by MplsCustomer? If so, how did it go? Let me know if you need more help.
I appreciate the help, MplsCustomer