Nest App won't connect to home

[Newenglander]

I was going thru devices signed into my google account in the google security settings and it appears I somehow signed out of my nest cameras. This appears to have logged me out of the nest app. I am trying to sign back into the app and it is telling me to choose my existing home that is associated with my google account. When I do and then input my address, it asks me to choose my email preferences and then either says "there was a problem connecting to the nest service. Try again in a few minutes." Or sends me back to the original page where it tells me to choose a home, turning into a circular process. I am wondering how to fix this/sign into nest/connect my existing home. Will I be required to delete my existing google home and start over?

[David_K]

If you login with a legacy Nest account, don't use the Sign in with Google button, tap Sign in with Nest at the bottom of the screen instead. If you login with a Google account, use the Sign in with Google button and your home structure should be there.

[Newenglander]

I have logged in historically with my Google account and I am stuck in the above cyclical process. 

 

 

 

 

 

 when I click try again it takes me back to here

 

[David_K]

I've just re-read your initial post. It sounds as though you may have deleted the link between Nest and your Google account. What happens if you select to create a new home structure instead? 

[Newenglander]

 

It allows me to create a new home. The app finishes the setup and load thru to the app instead of getting stuck in the above loop. 

[David_K]

I think your fastest fix here unfortunately is to setup your devices with the new home structure. 

[Newenglander]

Is there a way to transfer my nest aware subscription from the old home to the new one? It doesn't appear under subscriptions with the new home I created and in the Google home app it shows this when I look under subscriptions. Retry does nothing.

 

[David_K]

The official answer is no, there is a workaround I'm aware of but that requires you to have access to the old home structure. At this point, I would contact the Google Nest support team directly.

1. Go to Contact Us - Google Nest Help
2. Select an appropriate product or category, type a brief description of the issue, then click Next.
3. Click Other, then click Next step.
4. In the Resources section, click Next step.
5. Choose to get a phone call, call or chat with the team, depending on availability in your country.