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Nest WiFi Router not connecting to App setup

WRoan
Community Member

I can not connect my Nest WiFi router even though it is correctly plugged in and connected to my internet. It was working fine for a year, then the internet went down and I can not set it up again. 

1 REPLY 1

David_K
Platinum Product Expert
Platinum Product Expert

You should not need to set it up again just because your internet was down for a period of time. With the cables connected just as they were previously, what colour is the light on the device?