09-27-2021 07:26 AM
The App indicates that it is offline but the thermostat says it is online. I have downloaded a new app restarted, etc multiple times. Basically I followed all of the directions and the app still does not work. Pls provide guidance
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09-30-2021 03:59 AM
I called Google and they walked me through the the fix. It amounted to a restart of the software connected to the thermostat using the QR code. I don’t believe it was done probably when installed. Hats off to Google customer service they were wonderful.
09-27-2021 08:49 AM
I have the same situation:
3x nest thermostats
1x nest hello video doorbell
I also have google wifi mesh router. the Nest devices are listed as connected in the google home app under the wifi network details.
the nest app shows the devices as not connected.
09-30-2021 03:59 AM
I called Google and they walked me through the the fix. It amounted to a restart of the software connected to the thermostat using the QR code. I don’t believe it was done probably when installed. Hats off to Google customer service they were wonderful.
10-28-2021 10:53 AM
Hey all,
It has been a few days since the last reply, and I am going to lock the thread at this time. If you have any questions, please feel free to create a new post.
Best regards,
Jake
10-26-2021 03:16 PM
Hey all,
Sorry for the late reply. I wanted to follow up and ensure everyone is good to go. Please let me know if you have any questions from here, as I would be happy to take a closer look and assist you further.
Best regards,
Jake