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Nest Cam Indoor Missing Activity Filter

Jimmy61
Community Member

‎08-03-2025 12:49 PM

We have been using 4 nest cameras for years. Three (3)  of the nest cameras are in an old home and one nest camera is now in a new home They have all been migrated to google home and set up in two seperate "homes". I can see the video for all 4 cameras, 3 when I select the old home and 1 when I select the new home. They all have been working just fine, except, at some point between yesterday and and today the one camera in the new home lost all the activity filter settings. I can only see "motion" activity from about 12:31pm. All of the and can see "motion" event history. in the one camera on the new home. It used to show and allow me to select all of the different "activities". It is also not physically near by, in fact , it's a 4 hour drive. I have tried rebooting my iphone 13 pro (IOS 18.5), deleted the nest app and reloaded it. It will no longer track any other "activities" except motion and it only takes a picture, there is no recorded video...thoughts?

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virnab
Community Specialist
Community Specialist

‎08-06-2025 10:56 AM

Hi Jimmy61,

 

Thanks for reaching out to our community.

I'm sorry to hear that you're having trouble with your Nest Cam Indoor’s activity filters and video history. I understand how concerning it can be when a product that has been working well suddenly doesn't perform as expected, especially with a camera that is in a different location. I appreciate you for already trying some initial troubleshooting steps, like restarting your phone and reinstalling the app. Don't worry; I'm here to help.

To help me figure out what's going on, I would appreciate it if you could answer the following questions:

  • Could you please confirm the generation of your Nest Cam Indoor? (Is it 1st or 2nd Gen?) You can use this Google Nest Help Center article to identify the model: Technical specs for Nest cameras and doorbells

  • Is your iPhone 13 Pro's operating system updated?

  • Have there been any recent changes to your Nest Cam Indoor's environment, such as a change in your Wi-Fi network or recent outages?

  • Do you have a Nest Aware subscription? If you have one, is it Basic or Plus, and is it 1st or 2nd Gen?

  • Is your Nest Cam Indoor added to a Nest Aware subscription?

  • Could you let me know which app you are using to verify your activity settings and your Nest Cam Indoor history?

Please keep me posted.

 

Best regards,

Virna

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