Nest Login Details

[lukeh84]

My Nest app has recently updated and removed my login details.

I am unable to remember the original gmail account that I must've created and so am locked out.

Is there any way to gain access/reset? Or do I need to re-create my home via a new account and then register my google devices?

I tried to reset using my mobile and main email (hotmail) account, but that's guiding me to a different gmail account which doesn't have access to my usual Google home centre with my cameras etc.

Thanks

[SteveT1]

Hi there,

Sorry to hear about that. Let's get this sorted out. Do you have family members on the account? Also, what type of Nest devices do you have? 

If you have a family member, you can have them add your desired email or have them check what email you've use from the settings. If not, you might need to reach out to our Google Support team for further assistance.

Regards,

Steve 

[Brad]

Hi there,

Just checking in to see if you still need assistance with this issue. Please let me know if you need further assistance. 

Best Regards,

Brad.

[Brad]

Hi there,

Just checking in to see if you still need assistance with this issue.  We'll leave this topic open for another 24 hrs in case there are any follow up questions or comments. Please let me know if you need further assistance. 

Best regards,

Brad

[Brad]

Hey Folks.

At this time, I'll go ahead and lock this thread. If you're still experiencing problems, feel free to start a new thread and we'll be happy to help.

Best Regards,

Brad.