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Nest Migration Fails

Phrede
Community Member

‎08-31-2022 07:52 AM

Every time I try to migrate my Nest account  all I get is "Something went wrong".  How can someone diagnose a problem with such a vague message?

IMHO something went wrong when the person wrote this alert.  What now?

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MplsCustomer
Bronze
Bronze

‎08-31-2022 08:35 AM

@Phrede 

"Something went wrong" is probably just the default error message for errors that Google Nest either failed to detect or didn't allow for.

We migrated a couple of years ago and did not have issues, but this forum has reports from lots of customers who did have issues. Here is Google Nest Help's page covering migration; maybe it will help:

https://support.google.com/googlenest/answer/9297676?hl=en&co=GENIE.Platform%3DAndroid&oco=1

If it doesn't help, you could try contacting Google Nest Support here:

https://support.google.com/googlenest/gethelp

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