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Nest Terms of Service agreement times out when accepting it

Community Member

On Desktop or Mobile, when setting up a new Nest account with an existing Google account and the user attempts to Agree to the Terms and Conditions, then the attempt times out and the user is shown an error that reads, "Oops! We encountered an error. Please try again." on Desktop or, "Problem connecting - Please check if you're online". This occurs via Wi-Fi connection, Mobile Hotspot, Ethernet, and 5G mobile data. 

I'm using Windows 10 to run Google Chrome Version 99.0.4844.51 (Official Build) (64-bit) for Desktop, and an iPhone 13 running iOS 15.3.1 for Mobile. This has been an issue since at least 3/9/2022.


I suspect this is an issue with the request itself on the backend, not with the iOS app or Chrome.


Community Member

Update: I tried it again on a Samsung Galaxy Tab A 8 running Android version 10 and experienced the same issue after about 30 seconds of waiting. I've worked with Support twice now and they are escalating the issue to see if they can figure it out.