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Nest Thermostat/Home setup

AUAlum2000
Community Member

Setting up a nest thermostat. I don’t have a Nest account, and apparently don’t need to migrate one, but when I try to agree to the supplemental nest terms, there is an error message that says “the caller does not have permission.” I can’t get past it. 

When I try to sign into a Nest account using my Google email (my Home App is under a G-Suite email address), it says that it cannot establish anything because of the G-Suite email address, and suggests I use a personal email account. When I try to use a personal Gmail account, it says it cannot establish the account because it doesn’t match the Home App account. 

What do I do? How do I set up the thermostat in Home and be able to control it along with all of my other Google Home devices? Is there a phone number I can call so someone can walk me through it all?

2 REPLIES 2

MplsCustomer
Bronze
Bronze

@AUAlum2000 

I'm just another Google Nest customer. You need a "Google Account" for the Google Home app:

"Some Google Home app features are not available for Google Workspace (formerly G Suite) accounts. To access all Google Home app features available in your country, link a personal Gmail account instead."

https://support.google.com/googlenest/answer/7571892

Judging from all the posts in this forum, it seems many Google Workspace (G Suite) customers are not aware of this.

I think you'll probably need to remove all of our devices from the Google Home app and (Google Nest app), make sure they've factory reset, and then reinstall them using a Google (personal gmail) Account.

Google Nest does not publish support phone numbers.  To contact Support:

1. Go to https://support.google.com/googlenest/gethelp.
2. Select a category/product family, and type in a brief description of the issue, then click "Next".
3. Click "Other", then click "Next step".
4. Under "Resources", just click "Next step". (Clicking one of the listed links will bring up a Help page page.)
5. Under "Contact options", choose to get a phone call or chat with the team, depending on availability in your country.

Jenelyn_O
Community Specialist
Community Specialist

Hi folks,

 

Thanks for reaching out — I'm sorry for the delay. I just want to check if you managed to get in touch with our support by following the guide above provided by MplsCustomer. Please let us know how it goes or if you still have questions in mind, as we'll be willing to help you further.

 

I appreciate the input, @MplsCustomer.

 

Best,

Jenelyn