Nest Thermostat- cannot reset password

[ASM561]

I cannot log in to my Nest app and have NOT migrated my account to google.  Please help me!  When I try to reset the password nothing happens (I never receive the reset email).  I have now lost access to my thermostats as well as my camera at my other home.  

[cynthiagarner27]

Can't change my password 

[EdmondB]

Hello everyone, 

Checking in — did you get a chance to try the steps shared by MULLER130? If so, how did it go? Let me know if you need more help.

Thanks for the help, @MULLER130.

Best,
Edmond

[EdmondB]

Hi there, 

Checking in to see if you still need help. Let me know if you have additional questions.

Regards,
Edmond