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Nest Web Login

ehlevey
Community Member

I am using 3 different web browsers and when I login to my cameras (nest) I get in then immediacy logged out back to the sign in screen.

17 REPLIES 17

Clarkebar
Community Member

I’ve tried logging into the Nest App and website via several devices including mobile and laptop.  All attempts are met with “unknown error” and none of my cameras are displaying video feed in the Google Home app either.  Wtf is going on?

Okay
Community Member

Me too

Holthaus29
Community Member

All of the sudden I just was logged out of my nest app that has thermostats, protects and cameras. When I log back in I get an error that says “network error app is not communicating”. Is there something going on?

Same thing happening to me. I even tried resetting passsord and never received an email.

Umesh
Community Member

When I login to nest app it fails and says to try after few mins. Ir was working and suddenly showing this error. Google home is working fine. So I feel some with the app help me in this

User93
Community Member

I see other people are having the same issue. Has there been anything announced for what's going on or how to fix it?

Disculpa la molestia y los inconvenientes causados, todo volvió a su estado normal.

De antemano muchas gracias por compartir errores para corregirlos y mejorar 😄

Saludooossss ?

GarrettDS
Community Specialist
Community Specialist

Hey there User93, 

Sorry to hear about the issues that you're having with logging into the Nest app, I'm sure it's confusing, but I'm happy to look into this for you. 

 

  • Would you mind letting me know if you're still having issues with this?
  • What error messages are you running into? 
  • What troubleshooting have you tried to fix the issue?

We look forward to hearing from you. 


Best regards, 

Garrett DS

rashauhhall
Community Member

My wife consistently has the same issue, but I don’t. We’re both on iPhones, both with the latest versions of iOS and Nest app.

GarrettDS
Community Specialist
Community Specialist

Hey all,

Sorry for the late response, but I wanted to drop in here to help. 

I understand that app issues can be frustrating but I wanted to stop by and see how I could help. 

 

Just wanted to double check to see if the issue was still persisting? If so, what troubleshooting steps have you tried? 

 

Please let me know. 

 

Best regards, 

Garrett DS

GarrettDS
Community Specialist
Community Specialist

Hey there,
Just wanted to jump in here to check to make sure that you saw our response. Please let us know if you have any other questions or concerns as I will be locking this in 24 hours.

Have a great day.
Garrett DS
 

Verano
Community Member

Hi

Hi my Nest app says off line but I’ve tried everything suggested - any clues?

Tmac34
Community Member

The nest all of a sudden got disconnected from the iPhone.  I have tried. Rebooting router, Re-installing application and step up from scratch the 2 nest products.  They will not connect to the nest application.  All passwords are correct and inputted. On the nest itself it indicates that the nest is connected.
Thanks

GarrettDS
Community Specialist
Community Specialist

Hey there,

So sorry to hear about the problems you're having with the Nest app, I understand that these issues can be confusing but I definitely wanted to stop by and see how I could help.

Just wanted to double check to see if you were still needing help on this? If so, what troubleshooting steps have you tried?

Please let me know.

Best regards,
Garrett DS
 

Chicago
Community Member

Same here. Nest App Version 5.66.0 on iOS 15.0 freezes and crashes. The Nest app worked fine a week after the iOS 15 update. I have this issue on two separate iPhone 12 minis and a iPad 5 mini.  Nothing changed on our end.
On my iPhone, I have deleted the Nest App, did a hard reset on my iPhone and reinstalled the app.  As soon as I sign in using my Google account the app crashes.  

I can control my three thermostats through Google Home and Alexa, but they are not as feature rich as the Nest App.

 

Please do not lock this thread like the others until you push out an update.

Chicago
Community Member

The  nest app is now working on all my iOS devices.  I did nothing, so the issue must have been a server issue on your end.  Thank you.

GarrettDS
Community Specialist
Community Specialist

Hey folks,
It looks like we have come to a solution so I'm going to be locking this thread. If you have any other concerns or questions, please feel free to create a new thread.

Have a great day.
Garrett DS