Nest account email reset

[AmyD89]

I am unable to log in to my nest account, I have attempted to reset the password but it just keeps coming up with a ‘oops there is a problem’ and no further guide as to resetting my password. 
I have tried to contact using chat but still don’t get anyway. So frustrating. 
my nest cam is linked to my google account but still can’t get into the app. 

[EdmondB]

Hello AmyD89,

I’m sorry to hear you’re having trouble with this. No worries, we'll check this out. Just a few questions: When you try to sign in did you select Sign in with Google or Sign in with Nest? Did you try signing in with a different email? Have you tried signing in on the https://goo.gle/2qjvVSU?

I look forward to your response.

Thanks,
Edmond

[AmyD89]

I have tried to log in to nest and through Google. I have also tried to reset my password and this is the error I keep receiving. 
I only have 1 email address so wouldn’t use another. 

 

[zoeuvre]

Hi folks,

I wanted to stop by and see how I could help.

@AmyD89, thanks for the follow-up information. Have you tried to sign in using a different phone and via the Nest website on your personal computer or laptop? If not, please try to sign in from there, and then let us know how it goes. 

I appreciate your help, Edmond. 

Best,

Zoe

[Spenblu]

I'm having the same problem and I have not migrated my account, did not know I needed to.  I really need help to get this resolved, I'm stuck in an endless loop.  #

[zoeuvre]

Hi everyone, 

Thanks for getting back to us. 

@AmyD89, don't give up on us yet. We'd like to further check on this. Could you fill out this form and let me know once you're done? 

@Spenblu, can you help us a rundown of the steps you did? Also, if by chance, have you tried to also sign in using a different phone and via the Nest website on your personal computer or laptop? 

I'll look forward to your responses. 

Best,

Zoe

[zoeuvre]

Hi all, 

@AmyD89, we've received your form — thanks for filling that out. Please keep an eye on your email as someone from our team will reach out to you to assist you more.

@Spenblu, I want to check if there might be anything else you needed on this or if you had any other questions. If there's more you need, just let us know.
 

Thanks,

Zoe

[zoeuvre]

Hi Spenblu, 

Just one final check in here since activity has slowed down. We'll be locking the thread in the next 24 hours, but if you still need help, I would be happy to keep it open. If there's more we can do, just let me know. 

Regards,

Zoe

[AmyD89]

Yes I have tried laptop, iPads. Still no luck. I am now nearly 3 weeks unable to access my account and use these cameras as baby cameras. 
this surely should be easy to resolve?