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Original Poster:Mgx Bry
I bought a Nest camera and the 5 day subscription in 2018, had no issue for 2 years. My log-in information of Nest was my Gmail account. I shared the login information with my husband, so we only had one shared app.
Hi there, abellaj.
Sorry for my late response. Thank you for all of your patience while waiting for a reply. I just wanted to make sure that your issue is addressed. I can definitely see what a frustrating situation this issue poses as I would hate to possibly lose the grandfathered subscription, if I was in your shoes. I will definitely say that as much as want to be able to make this work, I do not have any option to change this information. Only option would be for you to cancel the sub, and restart it again on a new account possibly.
I can imagine this is not what you would like to hear, and I fully understand why. I am simply afraid that I do not have any such option to make these changes. Its definitely more of a do it yourself sort of situation. Terribly sorry for this inconvenience! Please let me know if there is anything else I can assist you with.
Just wanted to jump in here to check to make sure that you saw our response. Please let us know if you have any other questions or concerns as I will be locking this in 24 hours.
Have a great day.
It looks like we haven't heard back from the OP so I'm going to go ahead and lock the thread. If you have any further questions or concerns, feel free to create a new thread.
Have a great day,