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Nest app and home app conflict

Aws316
Community Member

The presence sensing of my learning thermostat doesn't seem to be working.  Within the nest app, when i turn on use phone location,  it disables it in the Home app. Within the Home app under presence sensing, it will say "you're using this feature on another phone", and if I change it by selecting "switch to this phone", it will disable it in the nest app. 

I've tried using it both ways but the thermostat never changes to away mode when I leave. What gives? 

3 REPLIES 3

Jake
Community Specialist
Community Specialist

Hey Aws316,

 

Apologies for the delayed reply. I wanted to follow up and ensure you are good to go. Please let me know if you have any questions from here, as I would be happy to take a closer look and assist you further. 

Best regards,
Jake

Jake
Community Specialist
Community Specialist

Hey Aws316,

 

I want to ensure you are good to go, and everything is working properly. Please let me know if you are still having trouble, as I will be locking the thread in 24 hours due to inactivity. 

Best regards,
Jake

Jake
Community Specialist
Community Specialist

Hey Aws316,

 

It has been a few days since the last reply, and I am going to lock the thread at this time. If you have any questions, please feel free to create a new post. 

Best regards,
Jake