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Nest app connecting

Alexis33
Community Member

‎01-22-2026 02:08 PM

I got a new iPhone 16e and cannot login to the nest app 

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virnab
Community Specialist
Community Specialist

‎01-25-2026 06:18 PM - edited ‎01-29-2026 05:12 PM

Hi Alexis33,

 

Thank you for reaching out to our community. I understand you’re having trouble logging into the Nest app using your new iPhone 16e. I’m happy to help you with this concern.

Please answer the following questions to help me assist you better:

  1. Are you signing in with Google or with Nest?
  2. Are you seeing an error message while logging in? If so, what does it say?
  3. What happens when you try to log in on your new iPhone 16e?
  4. Are you using the same email address that you used before switching to your new mobile device to sign in to the Nest app?
  5. Did you migrate your Nest account?

Please reply with this information so we can continue troubleshooting and find a solution.

 

Best regards,

Virna

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