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Nest app keeps crashing when I tried to add the smoke/co2 detector

JohnF
Community Specialist
Community Specialist

Disclaimer: This thread was migrated from our previous version of the Google Nest Community. You can continue to receive updates on your thread issue here or simply ask, browse or more in the new Google Nest Community.

 

Original poster: Ginny Moorefield 

 

I have an iPhone 11 and I’ve had many Nest products. I am trying to add the Protect to my app, but the app keeps crashing. I have followed all of the advice listed - turned app and phone on and off, stood next to router, even deleted all Nest messages. It’s not a new Protect or a new account. I had to remove my ex from my account and I’ve been able to reconnect everything except the Protect.
 
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