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Google Home Update (Spring 2026): Home sweet home is now more helpful Read more

Google Home Release Notes: April 28th Read more

Help Center

For immediate help, visit the official Google Nest Help Center where you can find tips, tutorials, and other answers to frequently asked questions.

Forum Posts

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A new chapter for Google Home & Nest

Hey folks,Anish here, I lead the product teams for Google Home & Nest.I want to start by saying thank you for being on this journey with us, especially as we kick off a new era for the smart home! We have our biggest update in years and I wanted to s...

How to: Share devices with others in the Nest app or Google Home app

Once you have successfully setup your device in the Nest app or Google Home app (depending on the devices you have), you may want to add it to the Nest app or Google Home app on someone else's phone or tablet. A common misconception is that you do th...

David_K by • Diamond Product Expert
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  • 0 replies
  • 10 kudos

Presence detection problem

HelloI'm having trouble with Google Home's presence detection. When I go to Settings -> Presence detection, it correctly shows that i'm away in "your current location", but this isn't reflected on the app's home screen (i'm still listed as home). As ...

Franparis by • Community Member
  • 109 Views
  • 1 replies
  • 0 kudos

Gemini for Home not loading in app

I signed up for an got accepted for Gemini for Home (got the print and the email). I then clicked through the prompts but didn't realize I was already signed up for Home Preview. Now I "half way" have Gemini in that I can ask about my cameras, but th...

Signal4 by • Community Member
  • 289 Views
  • 1 replies
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Connecting Google Home to Alexa

Just installed my Nest 4th gen. When I try and use Google Home to Link amazon to Alexa I get this error "the requested url /gha_next was not foundon this server. thats all we know" Everytime. Like the thermostate but the apps.....not so much.

Maddog453 by • Community Member
  • 631 Views
  • 5 replies
  • 1 kudos

How do I reach anyone from the Google Nest beta team?

I've been a field trial tester (NFT) since the 1st gen nest thermostat was released. I am also on the protect program (at the time was "DOGFOOD" and "SHIN") and I have not gotten any updates in a very long time and need to find out if those programs ...

Can't login anymore - error 500 - no help from support

I have a problem with my nest account (wasn't migrated to google yet) which makes I can't control my nest devices anymore. I just can't login anymore nor on the app, nor on https://home.nest.com. I keep getting the message 'Sorry, an error has occurr...

Deevie by • Community Member
  • 234 Views
  • 1 replies
  • 0 kudos

Idevices products STILL don't work with Google Home

As mentioned in this post (not sure why it was closed without any resolution):https://www.googlenestcommunity.com/t5/Apps-Account/Idevices-products-don-t-work-with-Google-Home/m-p/764850To fix an issue, was advised to "unlink" and "relink" iDevices i...

Cannot add household user

I cannot add a household user. Trying to add in Nest says I must add in Home. Trying to add in Home says "Not allowed for this person" even though I'm the admin of the account. I've exited both apps and restarted, no joy.

Nest Thermostat not communicating with furnace

I have had a technician come out to my home 4 times, only to find out that the problem is actually the Nest Thermostat. I have even installed a C-Wire on my own to see if that would fix the issue.While the Nest Thermostat is requesting the Furnace st...

abfarris by • Community Member
  • 723 Views
  • 18 replies
  • 0 kudos
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