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Help Center

For immediate help, visit the official Google Nest Help Center where you can find tips, tutorials, and other answers to frequently asked questions.

Forum Posts

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A new chapter for Google Home & Nest

Hey folks,Anish here, I lead the product teams for Google Home & Nest.I want to start by saying thank you for being on this journey with us, especially as we kick off a new era for the smart home! We have our biggest update in years and I wanted to s...

How to: Share devices with others in the Nest app or Google Home app

Once you have successfully setup your device in the Nest app or Google Home app (depending on the devices you have), you may want to add it to the Nest app or Google Home app on someone else's phone or tablet. A common misconception is that you do th...

David_K by • Diamond Product Expert
  • 4814 Views
  • 0 replies
  • 7 kudos

Google play credits

Yes my Google Play balance has been giving me a hard time and it's in the United States cuz I had purchased that card from the United States I live in the United States and I had purchased a card from CVS and now my Google Play balance won't even let...

Google Home app won't connect to Tapo Server

Starting on 5 August, I have been unable to use Google Assistant voice commands to run automation in Google Home. These commands had previously worked for months and years. As an example, previously when I would say "Hey Google, cooking," Google Assi...

random13 by • Community Member
  • 358 Views
  • 5 replies
  • 1 kudos

Google nest speaker

Hello I recently changed my network provider so I tried to uninstall my Google speaker to reinstall the new internet but it sets up with the noise and when I put my internet password in it says update my Google home app but when I go to app store the...

Chanmd- by • Community Member
  • 125 Views
  • 2 replies
  • 0 kudos

Nest Cam Indoor Missing Activity Filter

We have been using 4 nest cameras for years. Three (3) of the nest cameras are in an old home and one nest camera is now in a new home They have all been migrated to google home and set up in two seperate "homes". I can see the video for all 4 camera...

Jimmy61 by • Community Member
  • 99 Views
  • 1 replies
  • 0 kudos

All Matter Devices Showing as Offline in Google Home

I have added multiple Matter devices successfully to Google Home via my Google TV Streamer but they all show as "offline" right after I add them. Even ones that I "shared" that are working fine in Alexa show up as offline. I have tried multiple reboo...

cncb by • Community Member
  • 587 Views
  • 8 replies
  • 0 kudos

Chromecast / HBO Max, Disney+ Fail

In the past 6 months both Disney+ and HBO Max have stopped casting to my TV via Chromecast.Prime, Criterion, Netflix all continue to cast successfully.Apps are up-to-date, both Chromecast and my iPad (18.5) are on the same wifi.When attempting to cas...

cklehmann by • Community Member
  • 150 Views
  • 1 replies
  • 0 kudos

Nest V2 - not supported

Dear Sir,I would like to tell you how disappointed I am with your decision to do this.My system works fine and I am happy with it.Now it will be useless.I get why you would not offer service and security upgrades, but you should keep the current func...

Installation google home qui ne peut pas se finaliser

Ma station d acceuil et mon Google nest se sont déconnectées et impossible de finaliser le processus. Cela me demande de mettre a jour mon application Google pour avoir les dernières fonctions mais mon application Google est a jour. Impossible d alle...

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