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Google Home: Access camera history and download clips from the Web and more with... Read more

Join the Q&A on Reddit with the team behind the new Google Home app Read more

Help Center

For immediate help, visit the official Google Nest Help Center where you can find tips, tutorials, and other answers to frequently asked questions.

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Home/Nest wifi notifications won't stop

I'm having a weird issue!I have an older, wired Nest cam (named "garage camera") outside of my home. It was setup and is managed using the Nest app. I like being able to see it on my Home app though along with my other devices, so it's connected to H...

ashdoll32 by • Community Member
  • 196 Views
  • 6 replies
  • 0 kudos

Home / Away doesn't change when I leave home

In my Home app - the phone know im not home - but it do not change "My Home" to away. And therefore it won't change mode and won't start my Nest Cam.When I return home - it change to "Home". Under "Acticity" in the Home App, I can see ""Your phone le...

Google Home recognising switches as lights

I have lights and (dimmer) switches set up in the Smart Life app all the devices are recognised correctly and working fine... after linking the SL app with the Google Home all the switches appear as "lights"... so every room where I have a switch and...

Stuck in login loop between Nest and Google

Hi all,Since my wifi change I've had trouble login into the Nest app and I'm stuck in a loop. I'm trying to connect a Nest Protect that I applied a factory reset to. I either have to login to my Nest account or login with Google.- When I login with m...

Anne88 by • Community Member
  • 258 Views
  • 5 replies
  • 0 kudos

Resolved! How to update email address for Google Home App?

Hello. I just set up a Google Home account and added devices. Then later I created a new gmail account specific for any and all house related things. How do I switch the Google Home account from my personal gmail to the new "house only" gmail account...

PezRock by • Community Member
  • 278 Views
  • 2 replies
  • 0 kudos

Recover trash photos and video

Hello sir ,I am Samit Mondal I google user of 9 yearsSir my son unfortunately some photos and video in google photos after then deleted from trash. It is very important for my job . There was some photos and video in the files. Please sir recovered i...

SOMU07 by • Community Member
  • 194 Views
  • 1 replies
  • 0 kudos

Resolved! Mini assistant does not connect after the home router was replaced

My mini assistant has been connected to my home Wi-Fi network for years. After replacing the router, it is disconnected. During the connection process, right after entering the WiFi password, I get this message on my Android phone: "This device was p...

ArixonM by • Community Member
  • 217 Views
  • 3 replies
  • 0 kudos
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