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Introducing AT&T Connected Life with Google Home Read more

Top Questions & Answers about Gemini for Home, Google Home Premium, and more! Read more

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For immediate help, visit the official Google Nest Help Center where you can find tips, tutorials, and other answers to frequently asked questions.

Forum Posts

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A new chapter for Google Home & Nest

Hey folks,Anish here, I lead the product teams for Google Home & Nest.I want to start by saying thank you for being on this journey with us, especially as we kick off a new era for the smart home! We have our biggest update in years and I wanted to s...

How to: Share devices with others in the Nest app or Google Home app

Once you have successfully setup your device in the Nest app or Google Home app (depending on the devices you have), you may want to add it to the Nest app or Google Home app on someone else's phone or tablet. A common misconception is that you do th...

David_K by • Diamond Product Expert
  • 7111 Views
  • 0 replies
  • 7 kudos

Nest app impossible to get working

I've forgotten which email I set it up on - so have tried them allNone of them are sending me a reset password linkWhy is is this so bloody complicated!!

lucyat by • Community Member
  • 119 Views
  • 1 replies
  • 0 kudos

Resolved! Google home app

How do I unlink my phone from this app? I did not install it and don't know who linked me to it, but I want it off my device and I don't want anyone to be able to get any of my information I'm not part of any family

Resolved! Home app forces you to pay $100 when adding a house

Ive had this "home "app for over a year and love it. Prices are going up to $100 a year for me in May 2026. I moved 2 of my cameras over to another house and successfully added the house to my "home" app easily. When I added the first camera it would...

markedd by • Community Member
  • 359 Views
  • 3 replies
  • 0 kudos

Resolved! Nest App Services Are Down

Hey Google / Nest! The Nest App has been inaccessible for anyone for almost 2 hours now.See Downdetector: https://share.google/q810vD9OXgKC0zXc7 status.nest.com is lies. Fix your tech stack ftlog!

Omnipius by • Community Member
  • 1749 Views
  • 31 replies
  • 4 kudos

Error my account

the app asked me to log in but when I do via nest - I never get a reset notification email When I try login in via Google account, I get an error message and is asks me to try again.i have rebooted my modem, I have deleted the app and reinstalled it,...

Pelusa21 by • Community Member
  • 127 Views
  • 1 replies
  • 0 kudos

Resolved! My app on the cell phone is off-line

I have a second generation learning thermostat in my house but recently my app on the cell phone was off-line and it’s been 10 days. I do not know how to get back to online. Appreciate also if you can give me a call centre phone number to get a live ...

Adsheikh by • Community Member
  • 220 Views
  • 1 replies
  • 0 kudos

Google Home App Performance

Since the gemini updates to the google home app, the app has been unusable. The performance is piss poor, i’d be lucky if i’m able to look at my cameras at all. I have an iphone 15 not the latest but not slow, i also use my phone at home on fiber int...

dtp23 by • Community Member
  • 243 Views
  • 2 replies
  • 0 kudos

Problemi app Google home

Buongiorno.È da una settimana che Google home non riesce a connettersi con la tv Samsung. Ho scollegato smartthings, ma quando ho provato a ricollegare l'app mi dice "errore 404. Impossibile trovare l'URL richiesto su questo server."Stessa cosa con a...

Monique5 by • Community Member
  • 276 Views
  • 3 replies
  • 0 kudos

Gemini on Google Home

Hello. I got an email form Google saying I have access to Gemini for Home, yet when I try all of the steps (my Google Groups settings are good) from this guide: I don't understand why I’m not seeing a banner for this - I was invited via email, and am...

Retrac by • Community Member
  • 317 Views
  • 4 replies
  • 1 kudos

Resolved! Daylight savings time

Nest 3rd generation thermostats did not adjust for Daylight Savings Time; i.e., heat turned on at 5:30 am instead of 6:30 am setting. ????? This is my first heating season with Nest.

wthomsjr by • Community Member
  • 149 Views
  • 1 replies
  • 0 kudos
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