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For immediate help, visit the official Google Nest Help Center where you can find tips, tutorials, and other answers to frequently asked questions.

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A new chapter for Google Home & Nest

Hey folks,Anish here, I lead the product teams for Google Home & Nest.I want to start by saying thank you for being on this journey with us, especially as we kick off a new era for the smart home! We have our biggest update in years and I wanted to s...

How to: Share devices with others in the Nest app or Google Home app

Once you have successfully setup your device in the Nest app or Google Home app (depending on the devices you have), you may want to add it to the Nest app or Google Home app on someone else's phone or tablet. A common misconception is that you do th...

David_K by • Diamond Product Expert
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  • 0 replies
  • 7 kudos

Resolved! Can not log in to Nest account or migrate to Google Account

Hi. I used the Nest app (Smart Smoke & CO Alarm) for years, but then it started asking for migration to a Google account. I did not migrate, and the app stopped working at some point - I could not log in. I wanted to log in to the iOS app with my Nes...

aj123 by • Community Member
  • 290 Views
  • 1 replies
  • 0 kudos

I can’t update my Google home due to account has been disabled

I can’t access any devices on my Home app. It says my Google Home app needs to be updated. When I try to update Google Home, I get an error message that my account has been disabled. I opened a ticket over a week ago but it hasn’t been updated. And I...

Sonja1 by • Community Member
  • 102 Views
  • 0 replies
  • 0 kudos

not able to log into my google home account

I've never had a problem with the app before, but randomly today, i tried to launch the app and it went to the "Get Started" screen- and then as I tried to log in with my account email, it then gave me an error saying I "do not have access to this se...

Adding Child to Assistant Devices

Hi,I’ve previously had all my three (young - under 13) kids successfully using voice recognition on multiple Google devices to play music from their individual Spotify accounts etc.A couple of weeks ago, one of our devices (a display) spontaneously d...

Open Ports In Google Home App

In Google Home app, I'm trying to open ports for my NVR camera system but in the app, I cannot find Port Management in Wifi Setting to change it.

lamtaylor by • Community Member
  • 160 Views
  • 2 replies
  • 1 kudos

Bug liquid glass iphone widget

On the new ios 26, having the small widget with your 4 favorite devices to turn on and off is not working well with the liquid glass. It is washed out when on and off and not visible. Only the offline tile is working well. https://imgur.com/a/gpxc3k5...

thofkes by • Community Member
  • 385 Views
  • 2 replies
  • 1 kudos

Google home app continuously crashing

Hi, since the last update my Google home app has been continuously crashing after 5-10 seconds whenever I log in. I’ve tried removing and reinstalling it but no change. I can’t find anywhere in the App Store to report the issue that doesn’t send me a...

Kaykay77 by • Community Member
  • 259 Views
  • 4 replies
  • 2 kudos

cant unlink 'linked to you' devices

I have tried everything. Force stopping google home, deleting data and cache. uninstalling and reinstalling the app. Tried basic 'unlink' first but just says 'could not reach' every time. I have tried every method suggested by many people, in despera...

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